Manager, Control Tower Operations (Hybrid/Remote)

About the role

Pitney Bowes is hiring a Manager, Control Tower Operations for its Omaha, NE presort facility. The position is hybrid, with a strong preference for candidates located in Omaha, NE, though strong candidates from elsewhere will be considered if they can travel to Omaha as needed.

Key responsibilities

• Provide day‑to‑day leadership, coaching, and performance management for a team of Control Tower Specialists and Transportation Coordinators.
• Establish and communicate clear priorities, workflows, and performance expectations for dispatch, track‑and‑trace, site communications, and exception management.
• Serve as the primary point of accountability for carrier and vendor performance; conduct regular performance reviews, lead corrective‑action conversations, and ensure carrier compliance with contractual service commitments.
• Partner with corporate transportation and site leadership on strategic initiatives such as network optimization, TMS enhancements, carrier sourcing, and new client implementations.
• Monitor and report on transportation performance metrics (on‑time delivery, carrier compliance, network service levels) and provide data‑driven recommendations to drive accountability and continuous improvement.
• Build and maintain effective relationships with Presort Operating Sites and Corporate Transportation; act as the escalation point for field issues that exceed the team’s authority.
• Develop and deliver regular performance reporting on team KPIs, carrier compliance, SLA achievement, and exception trends.
• Identify and lead operational improvement initiatives; formulate process changes, drive adoption, and measure outcomes.
• Maintain accountability for the accuracy and integrity of TMS data, operational procedures, and compliance requirements.
• Partner with HR and leadership on hiring, onboarding, and workforce planning to ensure adequate staffing and skill coverage.
• Perform other duties as assigned.

Required experience and qualifications

• At least five (5) years of progressive experience in transportation, logistics, or supply chain operations.
• Minimum of two (2) years in a people‑leadership role.
• Proven ability to lead and develop teams in a centralized, fast‑paced, real‑time operations environment.
• Experience managing carrier relationships and holding external partners accountable to service commitments.
• Experience partnering with cross‑functional or corporate teams on strategic transportation initiatives.
• Proficiency with Transportation Management Systems (TMS) such as Blue Yonder, Mercury Gate, or comparable platforms.
• Strong analytical and reporting skills; proficiency in Microsoft Office Suite (Excel, PowerPoint) and ability to develop performance narratives for leadership.
• Excellent communication and interpersonal skills; ability to influence without direct authority and present effectively at all organizational levels.
• Experience managing service level agreements and driving measurable performance improvement in a transportation or logistics environment.
• Working knowledge of DOT regulations, carrier management practices, and fleet operations.

Preferred qualifications

• Familiarity with USPS mail processing, marketing mail logistics, or postal industry operations.
• Bachelor’s degree in business, logistics, supply chain management, or a related field (equivalent experience will be considered).

Compensation

Base salary range: $80,000 – $95,000 annually, plus a 10% field bonus. The role follows a hybrid work model and does not have a set amount of vacation per year, offering flexible scheduling.

Benefits

• Opportunity to grow and develop your career.
• Inclusive environment that encourages diverse perspectives and ideas.
• Challenging and unique opportunities to contribute to a transforming organization.
• Comprehensive global benefits through PB Benefits and Wellbeing Programs.