Manager, Control Tower Operations (Hybrid/Remote)

About the role

Pitney Bowes is hiring a Manager, Control Tower Operations at its Omaha, NE presort facility. This is a hybrid position with a strong preference for candidates located in Omaha, NE; strong candidates outside the area will be considered if able to travel to Omaha.

Responsibilities

• Provide day-to-day leadership, coaching, and performance management for a team of Control Tower Specialists; build individual capability, foster a high-performance culture, and ensure the team has the direction, tools, and support needed to execute at a high level
• Establish and communicate clear priorities, workflows, and performance expectations for the Control Tower; ensure consistent, high-quality execution across dispatch, track and trace, site communications, and exception management
• Serve as the primary point of accountability for carrier and vendor performance within the Control Tower’s scope; conduct regular performance reviews, lead corrective action conversations, and drive carrier compliance with contractual service commitments
• Partner with the corporate transportation team and site leadership on strategic initiatives including network optimization, TMS enhancements, carrier sourcing, and new client implementations; lead the Control Tower’s contribution to these efforts and serve as the connective link between corporate direction and site-level execution
• Monitor and report on key transportation performance metrics including on-time delivery, carrier compliance, and network service levels; provide leadership and cross-functional stakeholders with clear, data-driven performance narratives and recommendations that drive accountability and continuous improvement
• Build and maintain effective relationships with Presort Operating Sites and Corporate Transportation; serve as the primary escalation point from the field into the Control Tower and resolve issues that exceed the team’s authority level
• Develop and deliver regular performance reporting on team KPIs, carrier compliance, SLA achievement, and exception trends; provide leadership with actionable insights and data-driven recommendations for continuous improvement
• Identify and lead operational improvement initiatives within the Control Tower; formulate process changes, drive adoption across the team, and measure outcomes to ensure sustained efficiency and service gains
• Maintain accountability for the accuracy and integrity of TMS data, operational procedures, and compliance requirements across the team; identify gaps and implement corrective measures where standards are not met
• Partner with HR and leadership on hiring, onboarding, and workforce planning for the Control Tower team; ensure adequate staffing levels and skill coverage to meet operational needs

Qualifications

• At least five (5) years of progressive experience in transportation, logistics, or supply chain operations, with a minimum of two (2) years in a people leadership role
• Demonstrated ability to lead and develop teams in a centralized, fast-paced, real-time operations environment
• Proven experience managing carrier relationships and holding external partners accountable to service commitments and performance standards
• Experience partnering with cross-functional or corporate teams on strategic transportation initiatives, with the ability to translate strategy into team-level execution
• Proficiency in Transportation Management Systems (TMS) such as Blue Yonder, Mercury Gate, or comparable platforms
• Strong analytical and reporting skills with proficiency in Microsoft Office Suite, including Excel and PowerPoint; ability to develop performance narratives for leadership audiences
• Excellent communication and interpersonal skills, with the ability to build relationships, influence without direct authority, and present effectively across all organizational levels
• Experience managing service level agreements and driving measurable performance improvement in a transportation or logistics environment
• Working knowledge of DOT regulations, carrier management practices, and fleet operations
• Familiarity with USPS mail processing, marketing mail logistics, or postal industry operations preferred
• A bachelor’s degree in business, logistics, supply chain management, or a related field preferred; equivalent experience will be considered

Benefits

• Opportunity to grow and develop your career
• Inclusive environment that encourages diverse perspectives and ideas
• Challenging and unique opportunities to contribute to the success of a transforming organization
• Comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pay

The base salary range is $80,000‑$95,000 annually, plus a 10% field bonus.

Schedule

This role