Manager, Contact Support Center

Piper Companies is seeking a Manager, Contact Support Center to join a growing client in the insurance and financial services industry in the Raleigh-Durham, NC area. The Manager, Contact Support Center role requires you to sit onsite 3 days a week and is ideal for a hands-on leader who thrives in a fast-paced environment and is comfortable managing multiple operational functions while driving team performance and accountability. Responsibilities of the Manager, Contact Support Center include: Oversee daily operations across multiple service-focused departments, ensuring alignment, efficiency, and high-quality service delivery. Directly manage and develop department leaders, providing coaching, performance feedback, and strategic guidance. Step into frontline workflows as needed to support teams, resolve escalations, and maintain operational continuity. Identify process gaps and implement improvements to enhance productivity, service levels, and customer experience. Partner with executive leadership to drive initiatives that support organizational growth and operational excellence. Requirements of the Manager, Contact Support Center include: Bachelor’s degree REQUIRED Prior experience in a contact center, insurance, or financial services environment. 5+ years of successful leadership managing customer service associates Ability to work core hours of 9:00 AM – 6:00 PM with a hybrid schedule (3 days onsite in Raleigh-Durham, NC). Compensation for the Manager, Contact Support Center include: $80,000 - $105,000 annually Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law. Hybrid work schedule (3 days onsite) This job opens for applications on 8/28/2026. Applications for this job will be accepted for at least 30 days from the posting date. Keywords: Manager, Contact Support Center, operations, client services, insurance operations, contact center leadership, hybrid, Raleigh, Durham, NC