Manager, Consulting

About the Role

The world of payments is undergoing a thrilling transformation, with growing volumes, expanding payment options, and increasing complexity. Retailers are at the center of these changes, and CMSPI is on a mission to revolutionize payments for merchants and retailers globally. As a hyper-growth company and the go-to payments advisor for Global 500 merchants, we drive significant cost savings, sales growth, and enhanced strategies. As a Manager, Consulting, you'll be at the heart of this exciting journey, owning and delivering value to merchants by understanding their goals and using the CMSPI Method to help them succeed.

Responsibilities

• Manage a portfolio of enterprise merchant accounts, building and maintaining relationships, and managing expectations.
• Lead discussions on commercial optimization opportunities and improvements to merchant payments arrangements.
• Deliver meaningful impact on clients and their partners, influencing key stakeholders to make positive business decisions.
• Be accountable for key revenue and project milestones, owning revenue targets, managing risks and opportunities, and updating forecasting reports.
• Act as a key merchant advocate internally, ensuring high-quality work is delivered on time and within budget.
• Assess pricing contracts and SLAs for CMSPI and its merchants where relevant.
• Maintain and enhance knowledge across industries, sharing insights with team members and staying updated on CMSPI's core and newer product offerings.
• Work closely with the Director of People Performance to ensure accurate resourcing, project coordination, and team support.
• Represent the CMSPI brand with authenticity, professionalism, and integrity.

Requirements

• Bachelor's degree in Economics, Sciences, Mathematics, Business Administration, Finance, or related field (Graduate degree is a plus).
• Minimum 5 years of professional experience in consulting, customer success, or account management of enterprise-level clients.
• Willingness to travel to client and company meetings as required.
• Advanced competency with Microsoft Office tools; knowledge of PowerBI and advanced Excel is highly desirable.
• Strong relationship management, negotiation, and commercial skills.
• Ability to manage multiple competing projects and priorities with logic, creativity, and problem-solving techniques.
• Interest in payments, consulting, market intelligence, and data analytics.

Qualifications

Bachelor's degree in Economics, Sciences, Mathematics, Business Administration, Finance, or related field (Graduate degree is a plus).

Skills

• Relationship management and stakeholder engagement
• Commercial optimization and negotiation
• Project governance and revenue management
• Analytics and data interpretation
• Communication and documentation

Benefits

• Comprehensive payments industry training by in-house and industry experts.
• Personal and professional learning opportunities aligned with career aspirations.
• 100% healthcare coverage for employees and low-cost dental and vision options.
• Health Savings Account, Flexible Savings Account, and Commuter Benefit options.
• 401(k) retirement plan with company match up to 5% after 90 days of employment.
• Annual company bonus plan based on company and individual performance.
• Quarterly values award with a financial prize.
• Regular companywide socials and team-building events.
• 15 vacation days, 5 sick days, 8 paid company holidays, and discretionary office closure during the holiday season.

Location: Atlanta office - Hybrid working model, attendance in the office is expected at least 3 days a week.
Reporting to: Consulting Lead & Performance Manager