Manager, Construction Management, WWRGD - Operations Support

Key job responsibilities

• Lead and manage PERF intake, processing, and completion workflows to meet annual targets (2,500+ completions in 2026).
• Supervise and develop a team of associates responsible for equipment requests, procurement coordination, and project execution.
• Partner with store leaders, construction teams, procurement, and project management to ensure seamless equipment on demand delivery.
• Identify and implement process efficiencies, including AI integration for PERF intake and execution phases.
• Ensure day-to-day equipment needs are met across the entire store fleet, prioritizing urgent requests and managing workload distribution.
• Track KPIs, monitor team productivity, and report progress against program goals.
• Cook with vendors and suppliers to ensure timely delivery and installation of equipment.
• Ensure all equipment replacements and installations meet company standards and specifications.
• Provide regular status updates to stakeholders with clear concise communications to the business and the larger WWRGD organization.

About The Team

Team Mission: To deliver exceptional store experiences by executing strategic remodels, managing equipment replacement through the PERF platform, and implementing innovative solutions that support store operations while maintaining brand standards and merchandising excellence across the entire fleet.

Team Vision: To be the trusted execution partner that addresses space optimization and supports the evolution of Ecommerce and automation creating best-in-class retail environments that delight customers and empower store teams through innovative, efficient, and scalable solutions.

Team Tenets: Customer Obsession - Every project decision prioritizes enhancing the store experience for customers and store teams. Operational Excellence - We deliver projects on time, on budget, with minimal disruption to store operations. Think Big - We leverage AI and modern tools to scale our impact and improve efficiency. Collaborative Partnership - We work as trusted partners with store leaders, Area leadership, Ecommerce, merchants and WWRGD teams. Deliver Results- We maintain consistent brand integrity and merchandising standards across all initiatives. Bias for Action - We respond quickly to store needs while maintaining quality and strategic alignment.