Manager Compliance Inspections HQS

Exempt position reporting to the Managing Director, Multifamily Asset Compliance.

About the role

Responsible for management and oversight of all HUD inspection protocols including National Standards for the Physical Inspection of Real Estate for Vouchers (NSPIRE-V) and National Standards for the Physical Inspection of Real Estate (NSPIRE) to maintain compliance with federal and state programmatic requirements. Provides direct guidance and training on HUD and IRS inspection protocols to KHC inspectors, clients, landlords, caseworkers, and other related parties. Ensures that KHC rental program inspections receive full points from HUD’s SEMAP scoring mechanism. Ensures that the KHC inspection team is well trained and consistent in their inspections across Kentucky. Acts as the corporation expert in all rental assistance program and compliance inspection matters. Requires ability to travel as needed. Assists with technical issues for field inspectors using YARDI inspection software, Apple iPads, and YARDI desktop software.

Responsibilities

• Assists managing director in monitoring overall policy and procedures for HQS, UPCS and NSPIRE (after Oct. 2024) inspections, including regulatory interpretation, adherence to corporate policy, and budgetary preparation.
• Provides research, analyses data, and reviews programmatic materials and policy to improve programs.
• Represents department at corporate meetings as needed.
• Supervises staff and work processes for assigned areas of responsibility; ensures deadlines are met while providing excellent customer service.
• Provides ongoing staff development opportunities and regular feedback on job performance; conducts formal staff evaluations within corporate-imposed time frames.
• Provides guidance and training to field inspectors to ensure consistency and efficiency of program functions and inspection policies and procedures.
• Reviews and approves staff leave, expense reports, and time sheets.
• Completes the daily check-in process to ensure the safety of all inspection staff.
• Prepares and/or reviews monthly reports for inspector scheduling of HQS biennial inspections, salary allocation, HUD PIC Late HQS Inspection, Reasonable Accommodation, and Pending Inspections.
• Completes quarterly EIBLL request to Kentucky Division of Adult and Child Health as required by HUD.
• Completes annual SEMAP review for submission to HUD.
• Disseminates information through trainings, meetings, public speaking, telephone, written correspondence, and site visitation.
• Performs Quality Control, overflow workload, emergency, or training inspections.
• Analyzes and monitors workload and completion of required inspections using departmental software and spreadsheets for appropriate utilization of corporate resources of staff time and travel.

Requirements

• Bachelor’s degree in business administration, accounting, finance, management, real estate, or related field. Four years’ related experience may be substituted for degree requirements.
• More than three years’ experience working in a responsible position in a professional office environment or in a position requiring knowledge of affordable housing programs.
• Experience supervising and coordinating work of staff and knowledge of affordable housing programs preferred.
• Knowledge of federal housing programs, laws, and regulations, grant programs, and compliance monitoring.
• Proficiency in Crystal Reports software, Microsoft Office Suite (Word, Excel), and basic rules of grammar and business writing.
• Strong analytical skills, including problem-solving and attention to detail.
• Ability to collect, analyze, and evaluate data; deal with a diverse group of external and internal contacts at all levels; and develop, implement, and coordinate policies and procedures.
• Ability to assign, manage, and coordinate activities of staff; plan and organize work activities; prepare reports; and present ideas effectively.
• Ability to handle sensitive and confidential information.
• Ability to travel extensively throughout the state, which may include overnight stays, and conduct unit inspections on occasion as a backup.
• Ability to work in an unsupervised environment, develop work plans, and implement projects independently.

Competencies

• Communication: Ability to clearly, professionally, and respectfully exchange information with others in verbal, written, and digital formats. Demonstrates active listening, tailors messages to diverse audiences, and conveys complex information understandably. Encourages open, two-way communication and collaborates effectively with colleagues, leaders, and stakeholders.
• Customer Service: Delivers high-quality, prompt, and courteous support by actively listening, communicating clearly, and responding with professionalism and empathy. Resolves issues efficiently and maintains a positive, collaborative approach to ensure a consistent, customer-focused experience.
• Ethics and Values: Demonstrates integrity and sound judgment by adhering to organizational policies, legal requirements, and professional standards. Acts honestly, responsibly, and transparently in all interactions while maintaining confidentiality and avoiding conflicts of interest.
• Organizational and Priority Setting Skills: Effectively manages time, tasks, and resources by organizing work in a structured and efficient manner. Prioritizes responsibilities based on importance, deadlines, and organizational needs while adapting to shifting priorities.
• Initiative: Takes proactive action to identify needs, solve problems, and improve processes without requiring direction. Demonstrates resourcefulness, responsibility, and a willingness to go beyond assigned tasks to achieve goals.