Manager, Community Account Management

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Seeking an opportunity to lead a high-performing team and drive client engagement across a thriving portfolio? Spectrum is looking for a strategic manager to guide Community Account Managers in delivering our Exclusive Marketing Program, cultivating strong relationships with property owners and ensuring seamless field execution. Your leadership will directly influence our growth and elevate the customer experience across assigned territories. How You’ll Make An Impact Lead, coach and develop a team of Community Account Managers to meet performance targets and drive growthAssign and balance property portfolios to ensure comprehensive coverage and equitable workloads across Non-Bulk and strategic Bulk propertiesMonitor team progress, pipeline activity and program implementation using CRM tools and dashboard reportingOversee the consistent execution of Spectrum’s marketing initiatives, including welcome packets, onsite collateral, digital placements and email campaignsManage key property relationships, serve as the first escalation point for client issues and deliver territory insights to leadershipTrain Community Account Managers on Spectrum product offerings, promotions and tools to keep clients informedCollaborate with cross-functional teams to resolve issues, renew agreements and recommend process or staffing improvements Working Conditions Office environment with travel to properties within assigned territory as required Required Qualifications What You’ll Bring to Spectrum Education Bachelor’s degree from a four-year college or university or equivalent relevant work experience Experience 6+ years driving growth through relationship building and client service in cable television, residential property management or real estate development3+ years executing marketing programs with owners and operators of MDU properties1+ years leading, supervising or mentoring a team Skills Ability to lead, coach and develop account managers to meet performance targetsSkill in translating marketing strategy into field-level executionKnowledge of field marketing execution, competitive landscape and MDU property management practicesProficiency in analyzing performance data and CRM reporting to manage team activityEffective relationship builder with property owners, on-site staff and internal stakeholdersWorking knowledge of broadband and fiber network, video, voice and mobile technologiesPrioritization skills with the ability to work independently and manage multiple deadlinesProficient verbal, written and interpersonal communication skillsAbility to read, write and speak English Skills Preferred Qualifications Proficiency utilizing CRM systems (Salesforce) Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) Experience with automated reporting and analysis applications preferred Experience in strategic planning Effective problem-solving skill Prior experience managing a field-based or geographically dispersed team Experience with artificial intelligence (AI) preferred SMD501 2026-84181 SMD501 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.