Manager, Commercial Operations - Proposals and Demos

About the role

This role supports YPrime’s Commercial team by assisting with all aspects of the proposal process for eCOA and IRT solutions. The individual will own assigned proposals and RFP responses end-to-end, partnering closely with Sales, Operations, and Technology teams to review clinical protocols, capture solution scope, and ensure proposals accurately reflect client needs.

Responsibilities

• Supports all aspects of YPrime’s proposal process
• Serve as owner for assigned proposals, including subsequent revisions
• Provide expert protocol (and supporting document) review; capture project details within the pricing tool to ensure solution scope matches the customer’s expectations
• Coincide with Sales and Operations teams to ensure that client requests are appropriately addressed in all proposals
• Incorporate review comments and prepare final proposal and/or RFP
• Edit for clarity, grammar, accuracy, and consistent voice, as well as make swift decisions without compromising integrity or timelines
• Manage multiple proposals simultaneously
• Maintain, continuously update, and improve all internal and client-specific proposal content and templates
• Utilize YPrime technology to capture objective evidence, screenshots, or technical mockups to strengthen the proposal content
• As needed, write clear, compelling, and compliant RFI and RFP responses by translating clinical protocol details within the proposal
• Identify opportunities for process improvement related to proposal generation and supporting processes
• Identify items that are behind schedule and barriers to progress, and plan and implement effective and efficient problem-solving and corrective action plans
• Provide and assist with supporting the commercial team with the use of YPrime technology, as required
• Perform sponsor demonstrations, as required
• Perform other related duties as required

Qualifications

• Bachelor’s degree, or equivalent experience
• Minimum of 3+ years in clinical trial operations or commercial support with a focus on eCOA, IRT, or related clinical trial technology
• Minimum of 1+ years of experience in supporting, leading, or developing proposals and responses to RFP/RFR/RFI requests
• Strong collaboration, organizational, project management, analytical, and problem-solving skills
• Experience reading and interpreting clinical protocols
• Prior experience supporting business development preferred

Required Skills

• Ability to thrive in a culture of accountability
• A strong sense of personal accountability
• Demonstrated ability to organize and manage multiple priorities
• Excellent personal and client interaction skills
• Excellent research and analytical skills
• Strong attention to detail
• A commitment to quality
• A positive attitude
• A team-oriented spirit
• Excellent research, reading, analytical thinking, and writing skills
• A high comfort level with IRT & eCOA terminology and concepts