Manager, Commercial Insights

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. The Commercial Insights Manager leads a team responsible for delivering analytics and insights that support client and program performance. This role oversees the development of high-quality reporting, analysis, and recommendations that help clients and internal stakeholders make informed business decisions. Working closely with cross-functional teams and external clients, the Commercial Insights Manager ensures the timely delivery of accurate, actionable insights while fostering strong client relationships and operational excellence. This role also supports the development of team members, drives process improvements, and contributes to the continued evolution of reporting and analytics capabilities across the Commercial Insights function. Key Responsibilities Strategic & Operational Leadership Execute analytics strategies that support client and organizational objectives while driving measurable program impact.Lead the delivery of high-quality analytical insights and reporting for assigned clients and internal stakeholders.Support the development and continuous improvement of analytics frameworks, reporting standards, and operational processes.Identify opportunities to improve reporting, workflows, and service delivery to enhance team efficiency and client value.Translate complex data into actionable insights that support operational and commercial decision-making. Team Leadership & Organizational Development Lead, coach, and develop a team of Commercial Insights professionals, providing ongoing performance feedback and career development support.Participate in recruiting, onboarding, and training new team members.Foster a collaborative, accountable, and high-performing team culture focused on quality, innovation, and continuous improvement.Delegate work effectively while balancing team workload and ensuring timely, high-quality deliverables.Mentor team members to strengthen analytical, communication, and client management skills.Client Leadership & Strategic PartnershipServe as a primary analytics partner for assigned clients, providing consultative insights and recommendations that support program success.Oversee the preparation, quality, and presentation of recurring client deliverables, including executive reporting and Quarterly Business Reviews.Manage multiple client priorities simultaneously while ensuring alignment with internal stakeholders.Build strong relationships with clients through consistent delivery, proactive communication, and trusted analytical support.Participate in client meetings to communicate program performance, analytical findings, and recommendations. Advanced Analytics & Insights Enablement Lead the development of reports, dashboards, and analyses that provide meaningful business insights.Ensure data accuracy and consistency through established quality assurance processes.Identify trends, risks, and opportunities within program data and communicate actionable recommendations.Partner with Operations, Technology, and other cross-functional teams to enhance reporting capabilities and analytics processes.Support the implementation of new reporting tools, metrics, and analytical methodologies.Cross-Functional Leadership & Organizational ImpactCollaborate with Operations, Client Services, IT, and other internal teams to support client initiatives and operational improvements.Support KPI reporting and performance measurement initiatives across assigned programs.Contribute to cross-functional projects that improve reporting, data quality, and client experience.Present analytical findings and recommendations to internal leadership and client stakeholders.Develop clear, compelling narratives that communicate complex data to diverse audiences. Additional Responsibilities Support department initiatives, process improvement efforts, and special projects as assigned.Travel occasionally to support client meetings or internal business needs.This Job Might Be for You If – The candidate must possess the following personal attributes:Exceptional client service and relationship management skills Ability to effectively manage multiple priorities in a fast-paced environmentStrong analytical thinking and problem-solving skillsHigh sense of ownership, accountability, and follow-throughExcellent written and verbal communication skillsAbility to build collaborative relationships across teamsStrong organizational and decision-making skillsCommitment to honesty, integrity, and professionalismAdaptable and comfortable leading through changing prioritiesPassion for coaching, mentoring, and developing othersPositive, collaborative, and solutions-oriented mindset Qualifications Bachelor's degree required; Master's degree in Business, Analytics, or related field preferred4–7 years of relevant experience in pharmaceutical services, healthcare analytics, patient services, or a related fieldPrevious experience leading projects or supervising analytical teams preferredSQL experience preferredStrong analytical, technical, and problem-solving skillsAdvanced proficiency with Microsoft Excel and PowerPointExperience working in healthcare, pharmaceutical, or patient support services preferredDemonstrated ability to collaborate across cross-functional teamsExperience presenting analytical findings to clients or internal leadershipStrong organizational skills with the ability to manage multiple priorities simultaneouslyOffice-based position requiring the ability to sit for extended periodsOccasional travel may be required Physical Demands & Work Environment While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.Although very minimal, flexibility to travel as needed is preferred.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Why Work for Valeris? We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can Expect Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costsAdditional health support, including telehealth and Employee Assistance Program (EAP) servicesCompany match on Health Savings Account contributionsFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vestingPaid Time Off (PTO) and Sick Leave to support work-life balanceTeam members receive nine paid holidays plus two floating holidaysOpportunities for advancement in a company that supports personal and professional growthA challenging, stimulating work environment that encourages new ideasWork for a company that values diversity and makes deliberate efforts to create an inclusive workplaceA mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.