Manager Commercial AI & Advanced Analytics

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Purpose

The Manager, Commercial AI & Advanced Analytics is responsible for driving commercial AI capabilities for our Immunology commercial franchise, with a focus on modernizing how we engage customers through AI-powered analytics & insights, generative AI, intelligent agents, and connected omnichannel execution. This leader will create scalable, governed AI solutions that solve complex unmet needs for customers, improve field and marketing effectiveness, influence senior-level decision-making, uncover revenue and share growth opportunities, and advance our commercial model. The ideal candidate can translate business needs into practical AI-enabled capabilities and has experience working across commercial, technology, data science, digital, compliance, and vendor teams to move ideas from concept to measurable business impact.

Responsibilities

• Develop, influence, and scale commercial AI capabilities that improve customer engagement, field effectiveness, and omnichannel execution across the franchise
• Lead day-to-day partnerships with sales leadership, brand teams, digital, customer engagement, technology, data science, and other commercial stakeholders to identify high-value AI use cases and drive adoption
• Act as an internal commercial AI consultant, proactively translating business priorities into practical AI, machine learning, generative AI, and agentic solutions
• Drive the evolution of customer engagement capabilities, including next best actions, trigger-based engagement, field-facing AI assistants, generative AI workflows, and agent-enabled orchestration across channels
• Partner with internal and external teams to ensure AI solutions are grounded in trusted data, approved content, appropriate governance, privacy, compliance, and measurable business outcomes
• Manage prioritization, roadmap planning, budget inputs, and delivery execution for commercial AI initiatives, balancing speed, value, risk, and scalability
• Develop clear stories, business cases, and performance readouts that help stakeholders understand how AI capabilities improve customer experience, field execution, and commercial performance

Requirements

• A minimum of a Bachelor Degree is required; an advanced degree in a field such as Data Science, Statistics, Computer Science, Operations Research, Econometrics is preferred
• A minimum of 5 years of relevant business experience in marketing, finance, analytics, management consulting or related field is required
• Ability to translate business questions into AI-enabled solutions, including analytics, machine learning, generative AI, and agentic workflows, and interpret outcomes into meaningful business insights and actionable recommendations is required
• Knowledge of applied AI and analytics concepts, including model evaluation, measurement design, experimentation, optimization, and responsible use of AI in real-world business settings is required
• Working knowledge of machine learning, generative AI, large language models, agents, and their real-world advantages, limitations, and governance considerations is required
• Working knowledge of pharma and specialty pharmacy data sources (to include IQVIA, Symphony Health, Truven/Optum) is required
• Experience building or enabling customer engagement capabilities such as next best action, AI-assisted field planning, trigger-based recommendations, omnichannel orchestration, or digital engagement optimization is preferred
• Excellent communication skills (written and presentation)
• Strong project management skills and ability to manage multiple projects simultaneously
• Ability to organize, integrate, and analyze large data sources and draw cohesive conclusions
• Ability to influence all levels of the organization and to engage across a broad range of business partners and functions
• A minimum of 2 years of Pharmaceutical experience is preferred

Pay

The anticipated base pay range for this position is $117,000 to $201,250 USD.

Benefits

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program.

• Time Off Benefits:
  • Vacation – 120 hours per calendar year
  • Sick time - 40 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
  • Holiday pay, including Floating Holidays – 13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year
  • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
  • Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member
  • Caregiver Leave – 10 days
  • Volunteer Leave – 4 days
  • Military Spouse Time-Off – 80 hours