Manager, Colleague Relations

About the role

Colleague Relations Advisors at CVS Health are responsible for supporting designated business units by providing advice, consultation and guidance to leaders and employees on the application of CVS Health policies and practices. This team responds to a high volume of routine requests and escalated employee relations concerns from leaders and colleagues. As an Advisor, you will support resolution of these issues while mitigating risk and adverse exposure to the company.

Responsibilities

• Provide proactive support and intervention to promote a positive employee relations culture, partnering collaboratively with cross-functional stakeholders (e.g., HR Business Partners, Compliance, Legal).
• Effectively manage a caseload of workplace inquiries and concerns.
• Serve as a point of contact for employees regarding workplace issues, conflicts, and concerns; assist leaders with coaching, corrective actions, and terminations.
• Coach less experienced leaders and colleagues on techniques, processes, and responsibilities for successful communication and performance.
• Ensure compliance with policies and procedures, applicable laws, and regulations.
• Under minimal supervision, conduct investigations, gather relevant information, and recommend appropriate actions to resolve conflicts and issues.
• Develop and implement employee communication strategies to foster open and transparent communication.
• Recommend interventions to enhance employee engagement and satisfaction by collaborating with HR and management to develop and execute process improvement plans.
• Deliver guidance and support to employees facing personal or professional challenges, including crisis management, by connecting employees with appropriate resources such as Employee Assistance Programs (EAP), counseling services, or wellness programs.
• Meet case management metrics, effectively document case information in a case tracking system, reach resolution, and close cases within established time frames following established case management processes.
• Exhibit a professional and calm demeanor with all levels of employees; possess strong interpersonal skills including conflict management, investigation, and influential leadership.
• Effectively present and deliver training to leaders.
• Be highly organized with an emphasis on accuracy and ability to prioritize and plan time/resources in a fast-paced, matrixed environment.
• Handle highly confidential and sensitive information.

Required Qualifications

• 5+ years of employee relations experience including direct experience managing, advising, and resolving employee relations cases (e.g., performance management, attendance, employee misconduct, employee complaints, discipline, and termination).
• Experience conducting workplace investigations and utilizing employee relations case management systems (i.e., Salesforce, Navex, ServiceNow, HR Equity, etc.).
• Strong knowledge of current state and federal employment/labor laws and regulations.
• Proven analytical skills, critical thinking, decision-making and problem-solving capabilities.
• Excellent oral and written communication skills; strong interpersonal skills including expertise in conflict management, investigation, negotiation and influencing.
• Ability to travel as needed.

Preferred Qualifications

• Direct experience interacting with labor unions and advising on labor relations matters (i.e., management and disposition of grievances, participation in labor arbitrations and collective bargaining).
• Ability to assist and advise on the development of employee/labor relations trends and insights reporting.
• Preferred Certifications or Licenses: Dispute Resolution, Mediation, EEO Investigator, PHR/SPHR, CP/SCP (SHRM).
• Experience working in a retail environment is a plus.

Education

Bachelor’s degree preferred or equivalent years of experience may be considered.

Schedule

• Anticipated Weekly Hours: 40
• Time Type: Full time

Pay

The Typical Pay Range For This Role Is $54,300.00 - $145,860.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.