Manager Clinical Research - TMCH Cancer Center

Essential Functions

• Manages Clinical Research Coordinators, Clinical Research Assistants, and Volunteers.
• Performs management functions, including preparing work schedules, staff assignments, performance evaluations, and recommendations for personnel actions; distributes work evenly, monitors productivity and quality, provides immediate feedback, implements performance improvement plans, and administers disciplinary action under the Director's guidance.
• Oversees documentation and credentialing for all departmental staff, including initiation and renewal notices, maintenance of records (CVs, GCP, COI, Financial Disclosures, Human Subject Research, and other required certifications).
• Serves as a liaison and maintains communication with study monitors, Institutional Review Board (IRB), appropriate campus offices, and affiliated hospitals.
• Manages daily operations, optimizes efficient workflows, ensures staff compliance with policies and procedures, implements goals and objectives, and monitors work activities for compliance.
• Maintains department records, reports, and files as required.
• Leads research billing, regulatory, and research training compliance efforts.
• Organizes and prioritizes workload, ensuring orderly and timely workflow.
• Demonstrates initiative, resourcefulness, and problem-solving skills in applying detailed knowledge of departmental responsibilities, functions, and underlying management structure.
• Affords assistance in addressing employee concerns/complaints and resolving problems jointly.
• Manages departmental processes, including prioritizing, scheduling, reviewing work, prepping, assigning tasks, educating staff, quality assurance, productivity monitoring, research documentation, medical records, research billing, regulatory compliance, and auditing.
• Onboards and conducts all department-specific training.
• Monitor, audits, and provides reports on employee quality and productivity.
• Coordinates ongoing office projects such as digitizing records, website maintenance, and other assigned projects.
• Develops and manages the participant recruitment plan and leads recruitment events. Reports recruitment and enrollment metrics to investigators on a weekly basis.
• Celebrates educational and departmental activities, and provides administrative support, including educational coordination for investigators.
• Ensures departmental goals, deadlines, and performance standards are met.
• Trains and onboards new hires, ensuring they understand their roles and comply with departmental metrics.
• Maintains, completes, and submits reports and records as required by policy, federal, state, and local regulations.

Minimum Qualifications

• Experience: Bachelor's degree in a field appropriate to the area of assignment and six (6) years related research experience; OR a master’s degree with five (4) years research experience appropriate to the area of assignment.
• Licensure or Certification: Accredited Clinical Research Professional or RN licensure permitting work in the State of Arizona preferred.