Manager Clinic Operations 2

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott & White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our core values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

About the Role

The Clinic Operations Manager 2 coordinates activities in physician offices, clinics, or other areas to ensure high-quality, patient-centered care and compliance with policies, procedures, and standards.

Responsibilities

• Manages daily activities in a physician office, clinic, or other patient care facility to ensure efficient office operations.
• Coordinates staffing, coverage, and procedures to ensure the needs of the facility are met in a timely and effective manner.
• Develops, reviews, revises, submits, and implements policies, procedures, and priorities for practice that are aligned to the organization's targets.
• Interviews, selects, trains, supervises, evaluates, counsels, and recommends termination of assigned employees.
• Approves and contributes to in-service education programs for assigned staff.
• Coordinates accounts receivable management to ensure maximum reimbursement.
• Communicates with various departments to coordinate services, resolve operational problems, and improve the quality of patient care.
• Provides information to physicians, community groups, and referral agencies about programs provided by practices.
• Investigates, resolves, and documents resolution of patient complaints.

Requirements

• Healthcare experience
• Clinic experience
• Insurance experience
• Demonstrated leadership, communication, and problem-solving skills
• Demonstrated effectiveness in team development strategies
• Demonstrated ability to evaluate and stabilize team and one-on-one workloads through effective time management, prioritization, and organizational skills
• Able to travel as required

Qualifications

• Associate's degree or 2 years of work experience above the minimum qualification
• 4 years of relevant experience

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.