Manager, Clinic Growth & Launch - Remote - Nationwide

At Vituity you are part of a larger team driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside. With opportunities at 900 practices across the country, serving 14.5+ million patients a year, Vituity offers the flexibility to take your job with you if you ever need to move.

About the Role

Leads market research and site selection for new Jovive clinic locations and service lines (urgent care, wound care, primary care, cash-pay verticals) using demographic, foot-traffic (Placer.ai), payer mix, employer density, and competitive data. Partners with the National Physician Director, Ambulatory Medicine on clinical-market fit and service line strategy.

• Establishes and maintains a market scoring model ranking candidate California submarkets on demographic, competitive, payer, and real-estate criteria — refreshed quarterly and used to defend pipeline sequencing decisions.
• Owns the new-clinic launch playbook end-to-end: site readiness checklist, pre-open Gantt, soft-launch protocol, grand-opening marketing coordination, brand and operational standards, SOPs, and ramp protocols through the 30/60/90-day post-launch review and clean handoff to the Senior Manager, Operations.
• Represents Jovive as a strong and positive leader with external growth-facing stakeholders — commercial real estate brokers, landlords, general contractors, architects, signage and FF&E vendors, payer contracting reps, and prospective employer accounts.
• Negotiates and executes with external vendors and internal departments (real estate, construction, marketing, EMR/PM, payer enrollment, finance, legal) to keep new clinic openings on schedule and on budget.
• Manages capital project budgets for de novo buildouts and renovations, tracking variance against pro forma.
• Designs, develops, and monitors de novo performance metrics — pre-open Gantt adherence, soft-launch volume, days-to-break-even, ramp curve vs. pro forma, patient acquisition cost — and reports at the portfolio level.
• Executes the Jovive clinic expansion pipeline — sequencing candidate markets, setting opening cadence, and reporting pipeline status to executive leadership.
• Identifies issues in the new-clinic launch pipeline (delayed lease, build-out variance, hiring gaps, licensing slippage) and independently coordinates corrective action plans, escalating only material risk decisions to executive leadership.
• Identifies, evaluates, and recommends acquisition or partnership targets (existing practices, MSO/IPA opportunities) that accelerate portfolio expansion.
• Supports the growth-strategy co-partnership of the National Physician Director, Ambulatory Medicine and the Senior Manager, Operations — contributing market evaluations and execution detail to their growth strategy syncs, preparing expansion proposals, and holding accountability for pipeline execution and delivery.
• Supports post-launch stabilization at newly opened clinics through the 90-day ramp, tracking performance against pro forma and coordinating corrective action before handoff to the Senior Manager, Operations.
• Produces a structured handoff packet for each stabilized clinic (operating cadence, staffing model, vendor contacts, open issues, ramp metrics) so steady-state ownership transfers without rework.
• Integrates Vituity resources and services to support, enhance, and innovate the Jovive DTC clinic model.
• Supports regional activities and team meetings where new-market entry or launch learnings are on the agenda.
• Works with programs and Innovation to pilot new service lines or operational models at de novo sites before scaling.
• Ensures quality and operational-performance metrics are met at newly launched sites in collaboration with the Practice Operations Director and Medical Team.
• Provides operational support during launch — revenue cycle setup, staff onboarding programs, and business development coordination.
• Travels to launch markets and newly opened clinic locations for site selection, build-out oversight, opening support, and stabilization visits (up to 50%).

Requirements

• Bachelor’s degree in Healthcare Management, Business, Finance, or related field and 5 years of experience in healthcare operations, business analysis, or operations analysis required. Equivalent combination of education and experience showing demonstrated ability to meet expectations may substitute.
• 2 years of management or progressive responsibilities with supervisory duties required.
• Master's degree in Healthcare Management, Business, Finance, or related field and 8 years of experience in healthcare operations, business analysis, or operations analysis preferred.
• 3 years of management or progressive responsibilities with supervisory duties preferred.
• Multi-site clinic launch or de novo development experience (urgent care, retail health, primary care, wound care, or DTC/consumer healthcare) strongly preferred.
• Direct experience managing real estate coordination and construction/build-out projects — reading LOIs and leases, working with brokers and landlords, and managing general contractors and architects to pre-open completion preferred.
• Willingness and availability to travel to launch markets across California, up to 50%, during the pre-open and soft-launch phases of each new clinic preferred.

Skills

• 0→1 builder mindset — comfort with ambiguity, ability to operate without a defined playbook, and bias toward execution.
• Independent judgment — exercises decision authority on launch-phase operations and escalates only material risk decisions to executive leadership.
• End-to-end ownership — sees new clinic openings from concept through 90-day stabilization without dropping the baton across functional handoffs.
• DTC/consumer healthcare orientation — understands cash-pay economics, patient acquisition funnels, online reputation, and consumer experience differentiation.
• Cross-functional partnership — works fluently with marketing, finance, legal, IT, clinical leadership, and the Senior Manager, Operations without requiring heavy management overhead.
• Triad partnership fluency — operates as the execution arm of the National Physician Director, Ambulatory Medicine and Senior Manager, Operations on clinical-operational tradeoffs (scope of practice, staffing models, service line design, market-clinical fit).
• Analytical and problem-solving skills in financial statements and statistical reports, ability to synthesize multiple sources of information, objectively evaluate complex operations, and effectively communicate at many levels.
• Moderate expertise in healthcare operations with basic to moderate understanding and usage of lean six sigma principles and methodologies.
• Project management, negotiation, and facilitation skills.
• Ability to motivate and develop the potential of others.
• Ability to work collaboratively as a team member in a fast-paced environment.
• Knowledge of the physician’s clinical, management, and leadership roles in the healthcare environment.
• Proficiency in MS Office applications (PowerPoint, Excel, Access, Word).
• Excellent oral and written communication skills.
• Public speaking skills with an ability to present to all types of audiences.
• Demonstrated ability to handle detailed work accurately and quickly, work to deadlines on multiple projects, and interact professionally both in person and over the phone.

Community & Culture

Even when working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events, and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more.
• Trainings to help support and advance your professional growth.
• Team building activities such as virtual scavenger hunts and holiday celebrations.
• Flexible work hours.
• Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of patients, communities, and employees.

Pay

The base salary range for this position is $102,290 - $130,420, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, based on the company’s annual performance.