Manager, Client Support (Core)

About the role

This is a hybrid position based out of our Des Moines, IA office.

What You'll Do

• Support the day-to-day management and development of the Client Support team.
• Assist in establishing, maintaining, and optimizing client support processes to ensure efficient and effective service delivery.
• Serve as an escalation point for complex issues, providing guidance and resolution support as needed.
• Proactively identify risks, gaps, and process improvement opportunities, and recommend solutions.
• Support the full employee lifecycle, including recruiting, interviewing, onboarding, training, development, engagement, and retention efforts.
• Collaborate with leadership and cross-functional teams to achieve departmental and organizational goals.

What You Need

• Minimum of three years management experience and five years of customer service experience.
• Experience with a customer ticket tracking software preferred.
• Excellent communication skills, verbal and written.
• Strong management skills in the area of complex application solutions.

What’s In It For You

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Excellent benefits:
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Flexible spending and health savings accounts
  • Life insurance and short- and long-term disability provided at no cost
  • Time away from work – PTO, VTO, paid parental leave, and company holidays
  • Educational assistance