Manager, Client Success

About the role

Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work! Are you passionate about Technology and working for a company that thrives on solving business needs with people and technology? We are looking for a dynamic and results-focused Manager, Client Success for our Houston branch to oversee key functions within your assigned clients and teams!

Responsibilities

• Work with the service delivery team to ensure we exceed the expectations of our clients
• Act as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when required
• Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed
• Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects
• Work with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires
• Ensure that new team members are properly on-boarded and role expectations are clearly understood
• Remove barriers and roadblocks to help team members complete their work
• Ensure accuracy of reporting including forecasting, timesheets, vacation requests
• Act as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
• Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience for your team members

Requirements

• 10+ years of professional experience in a consulting or professional services environment, with 5+ of those years being in a managerial role that included full financial accountability
• Proven experience in IT professional services, business transformation and cloud adoption in Microsoft or network technologies
• 5+ years of experience working within ITIL Frameworks in a service management and availability organization
• Exceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff
• Strong financial acumen, with experience managing complex budgets in excess of $8M annually
• Passionate about customer satisfaction and service improvement
• Post-secondary education and Microsoft Certifications are assets

Benefits

Benefits Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).

• Medical
• Accident Insurance
• Critical Illness Insurance
• Dental
• Vision
• Health Savings Account (HSA) (LVS contributes $500 per plan year)
• Flexible Spending Account (FSA)
• Short-term Disability
• Long-term Disability
• Life Insurance
• Accidental Death & Dismemberment
• Voluntary Life and Accidental Death & Dismemberment
• Retirement Savings 401(k) (LVS contributes