Manager, Client Success

About the role

We are looking for a dynamic and results-focused Manager, Client Success for our Denver branch to oversee key functions within your assigned clients and teams. In this stakeholder-facing role, you will establish and manage processes at a high standard and drive your IT teams to achieve those expectations, ensuring service support and service delivery processes are in place to meet business needs.

Responsibilities

• Work with the service delivery team to ensure we exceed the expectations of our clients
• Act as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy, and establishing delivery improvement activities when required
• Monitor, control, and support service delivery ensuring systems, methodologies, and procedures are in place and followed
• Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects
• Work with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires
• Ensure that new team members are properly on-boarded and role expectations are clearly understood
• Remove barriers and roadblocks to help team members complete their work
• Ensure accuracy of reporting including forecasting, timesheets, and vacation requests
• Act as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
• Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience for your team members

Requirements

• 10+ years of professional experience in a consulting or professional services environment, with 5+ of those years being in a managerial role that included full financial accountability
• Proven experience in IT professional services, business transformation, and cloud adoption in Microsoft or network technologies
• 5+ years of experience working within ITIL Frameworks in a service management and availability organization
• Exceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff
• Strong financial acumen, with experience managing complex budgets in excess of $8M annually
• Passionate about customer satisfaction and service improvement

Qualifications

Post-secondary education and Microsoft Certifications are assets.

Benefits

Long View Systems (LVS) offers a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week:

• Medical, dental, and vision (employee-shared costs)
• Health Savings Account (HSA) with LVS contributing $500 per plan year
• Flexible Spending Account (FSA)
• Short-term and long-term disability
• Group life insurance and accidental death & dismemberment insurance (no cost to employee)
• Voluntary benefits (supplemental life insurance, accident insurance, critical illness insurance) available through payroll deductions
• Retirement Savings 401(k) with LVS contributing 5% of previous year’s W2 earnings, and ROTH option
• Discount Program
• Employee Assistance Program

Pay

Expected salary range is $115,840 - $152,040 a year plus a variable incentive plan.

About Long View

Long View is one of North America’s most dynamic IT providers, with a culture that emphasizes collaboration, innovation, inclusion, and belonging. Our core pillars—Integrity, Competence, Value, and Fun—resonate throughout the workplace. In a recent survey, 89% of Long View team members rated it as a good or great place to work. We foster an inclusive environment through employee resource groups, impactful conversations, town halls, and training on reducing unconscious bias. Long View is committed to building a diverse and equitable workplace.