Manager, Client Success

Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products—body cameras, in-car videos, mobile routers, and digital evidence systems—help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Why You’ll Love Working Here

• 15 PTO days + floating holiday
• Competitive benefits: medical, dental, vision, 401(k) with company matching
• Annual bonus and tuition reimbursement
• Career growth in a fast-growing, mission-driven company
• Collaborative, purpose-driven culture

Responsibilities

• Establish and implement short and long-range goals, objectives, policies, and operating procedures consistent with Coreforce’s strategic business plan.
• Play a hands-on, direct role in driving client satisfaction through enhanced interactions, including leading meetings and helping to close renewal and upsell deals.
• Recruit, hire, and manage a high-performing Account Management, Client Specialist, and Client Experience team.
• Conduct performance evaluations, provide feedback, and manage terminations in accordance with company policies and legal regulations.
• Develop the strategy and priorities across the client base.
• Understand and drive a solution of sales methodology to the client base.
• Clearly articulate and differentiate our value proposition to executive decision-makers.
• Craft solutions that meet business goals based on client interaction.
• Analyze technical support issues, client feedback, and recommend new strategies to drive higher satisfaction.
• Understand the product in depth and communicate product differentiation to the client base.
• Create and take advantage of self-generated opportunities.
• Collaborate with internal departments (sales, marketing, product management, and engineering) to ensure that campaigns align with product launches and client needs.
• Research, plan, and incorporate insightful talking points for potential business development opportunities within the geographical region.
• Build trust and cultivate solid relationships with clients to drive client satisfaction.
• Act as a player/coach with an annual quota target of renewal and upsell bookings for assigned regions.
• Perform industry and market research to understand client interests and desires.
• Review current strategies and go-to-market plans for weaknesses and develop solutions within budget constraints.
• Travel and attend trade-related events and customer meetings as needed.
• Brainstorm fresh ideas with senior management.
• Perform other related duties assigned by management.

Requirements

• Bachelor’s Degree in Business Administration or a related field or equivalent experience.
• Must have managed people.
• Must be in public safety or a similar industry.
• Must have experience with a software company.
• Solid track record of delivering long-term renewal contract bookings that lead to profitable revenue growth.
• Knowledge of sales-related business practices.
• Proficient with sales-related software programs, such as HubSpot or Salesforce.
• Proficient with support-related software programs, such as Zendesk.
• Demonstrate a history of building successful client satisfaction-focused teams.
• Effective communication skills and adaptable communication style for interacting with team members, upper management, and clients.
• Time management and organizational skills to plan and execute both large and small renewal, add-on, and upsell sales campaigns and initiatives.
• Strong leadership and consensus-building skills to motivate team members and manage conflict.
• Track record and capability of evaluating and subsequently growing client satisfaction teams from initial hire to a national organization.
• Proven ability to perform in high-visibility, high-growth environments.
• Must be a team player, give and take constructive feedback.
• Excellent interpersonal and collaboration skills.
• Strong communication and presentation skills.
• Creative, energetic, and self-driven.
• Must be able to adapt to change and willing to take on new challenges, ready to roll up their sleeves and do whatever it takes to get the job done.
• Must be highly organized with outstanding time management skills.
• Significant travel as needed and required.
• Maintain high levels of client satisfaction.
• Consistently achieve monthly team goals (renewal percentages and growth attainment).