Manager, Client Operations

Overview

The Client Operations Manager collaborates closely with client leadership, finance, and administrative staff to improve and streamline process, oversee and manage all internal/external financials, staffing, reporting and system and tools.

Responsibilities

• Examples of projects that the Manager is either responsible for, or has a collaborative part in ensuring excellence:
• Data hierarchy organization and management
• Publicis OneTeam OS
• Manage rollout of the P1T Operating System within agency and client teams
• Develop and maintain a running gap analysis of OS requirements and actual status, and build a roadmap to close the gap
• Knowledge and use of MediaTools, Mbox/Prisma and of internal tools Lion Box and Altair (for non-media POs)
• Day-to-day internal system/technology maintenance and troubleshooting
• Create processes for new initiatives
• Prepare regular status reports and distribute internally and externally if necessary
• Track key project milestones and raise appropriate flags to ensure timely execution of deliverables
• Assist administrative lead in cascading communications to the team and providing shared folder access to work product and key information
• Provide feedback for process improvement and lessons learned as related to assigned tasks
• Onboard new hires by supporting a defined and codified welcome process (Publicis OneTeam and Spark Foundry / Publicis North America) and continuing to improve/evolve the process of new hire orientation and navigation (i.e. systems and tools training, client/account background, new hire profiles, timesheet entry, seating assignments, IT hardware, etc.)

Qualifications

• 3+ years of related experience
• Analytical skills with a foundation in strategic business management
• Experienced in implementing new product development or product enhancement projects
• Experienced Microsoft Excel user comfortable with pivot tables and formulas relevant to marketing, operations, and finance
• General Media Methodology
• 1-2 years media billing experience
• Finance experience, specifically in media, is a plus
• High detail and coordination skills required; able to accurately exchange/track with high volumes of data and manage timely status updates with multiple internal and external stakeholders
• Exercises discretion when presented with sensitive and/or confidential information (e.g. financial information, personnel information, etc.)
• Solid written and communication skills
• Strong critical thinking and problem solving skills
• Detail orientated with strong independent project management and time management skills
• Demonstrated ability to navigate technology platforms in digital media