Manager, Client Data Support

Job Duties And Responsibilities

• Utilizing all available tools and resources, monitors workflow to ensure a quality experience that meets or exceeds the expectations of clients and Allied personnel.
• Manage the processes, procedures, and other controls for the creation and maintenance of data file mappings / transformations.
• Manage the processes, procedures, and other controls for client configurations within Allied’s insurance monitoring system (UniTrac).
• Manage the processes, procedures, and other controls for service desk ticket responses and resolutions.

Collaboration

• Exercises working knowledge of system capabilities and related workflow management.
• Collaborate with the 2nd VP, IT to improve process efficiency and staffing needs.
• Attend and/or lead kick-off meetings, project meetings, and other ad-hoc meetings.
• Regularly provide status updates to stakeholders.
• Train additional team members, as necessary.

Leadership

• Conduct regular staff meetings and trainings for employees with a focus on their development.
• Ability to take timely action with client concerns and internal questions.
• Maintain and consistently meet established service levels through process and employee management.
• Provide input on project decisions related to timelines, feasibility, and other relevant working with team leads to make sure work is completed in timely manner for project deadlines to be met.
• Develop policies and procedures to ensure that the department operates effectively and reliably.

Technical Support

• As needed, provide direct support and guidance with regards to data file mappings for new client / product implementations and business rule configurations.

Qualifications

• Bachelor’s degree, or equivalent combination of education and experience, required. Field of Study: Technology, Collaboration/Communication.
• 5 – 7 years related work experience.
• 2 years leadership experience.
• Understanding of ETL and experience with ETL tools.
• Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL).

Benefits

Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more.