Manager, Claims Operations

We need to output HTML fragment with sections: About the role? The posting includes "Why USAA?" and "The Opportunity". We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only if posting has real specific content. We need to parse content. We have: - Why USAA? (mission, values) could be "About the role" maybe? Actually "Why USAA?" is about company. Could be "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose appropriate headings based on content. We have: - The Opportunity: description of role (manager claims operations). That could be "About the role" or "Responsibilities"? Actually "What You'll Do" is responsibilities. - "What You'll Do" list: many bullet-like sentences separated by periods. We need to convert to

• list. - "What You Have": qualifications (education, experience). That's Requirements/Qualifications. - "What Sets You Apart": skills/preferred qualifications. - Compensation range: Pay section. - Benefits: Benefits section. - Schedule: remote eligibility, occasional travel, on-site expectation. That's schedule. We must not include boilerplate like EEO, visa sponsorship note, application instructions, etc. Also remove duplicated lines. We must preserve all substantive information. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. First, "Why USAA?" paragraph: "At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs." That's about company; could be "About the role"? Actually "About the role" is more about the job itself, but we can treat this as "About USAA" but not in list of allowed headings. The allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put the mission/values under "About the role" as a brief description. That seems okay. Next, "The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week." That could be part of About the role or Responsibilities. But we already have "What You'll Do" which is responsibilities. So maybe we put the opportunity description under About the role. Then "What You'll Do" list: many sentences. We'll split into list items. Let's extract each bullet: - Inspect and review quality of claim files and provide feedback to employees as appropriate. - Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. - Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners - Build conditions for success removes obstacles, leads and champions change. - Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. - Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. - Handle escalations and make appropriate decisions based on the policy. - Facilitate and guide employees through skill identification and developing for career progression. - Support projects by serving as a subject matter expert. - Hire, develop, and coach claims employees for results delivery. - Consistently coach employees on claims handling and find opportunities to improve overall process and engagement - Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Note some sentences have missing punctuation; we keep as is. Now "What You Have": - Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 5 years of claims handling experience required with demonstrated proficiency. - 2 years of direct team lead, supervisory or management experience. - Experience using and interpreting data to make decisions. - Demonstrated leadership, initiative, customer service and/or claims handling skills. - Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. - Ability to work weekends and overtime if needed. - Ability to travel up to 25% of the time. Now "What Sets You Apart": - Technical proficiency in Property Field complex claims - Experience handling catastrophe claims and ability to deploy on future catastrophes. - Advanced knowledge of Xactimate, Xactanalysis, Xact Contents, and Claims Xperience to include virtual estimating tools, auditing and improving estimate accuracy for a team of adjusters. - CPCU or other insurance industry designation. Now Compensation: "Compensation range: The salary range for this position is: $103,450- $197,730.00." Also later paragraph about compensation process; we can keep the range and maybe note that actual salary may vary by location, pay incentives etc. But we should not include filler like "commensurate with experience". The later paragraph: "Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors." This is substantive; we can include in Pay section. Now Benefits: paragraph: "Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com." We should keep that. Now Schedule: from The Opportunity: "This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week." Also earlier: "Ability to travel up to 25% of the time." That's also schedule/travel. We'll combine. Now we need to output sections with

  headings and appropriate content. We must not repeat job title as heading. Not include Job ID etc. We must not include boilerplate like EEO, visa sponsorship note, application instructions, etc. So remove lines about visa sponsorship, EEO, etc. Now produce HTML. Structure:

  About the role

  Why USAA? ... (mission/values) ... The Opportunity ... (maybe combine). We'll put the mission/values and opportunity description. Better: About the role includes mission/values and opportunity description. Then

  Responsibilities

  with
  • ... items. Then

    Requirements

    maybe combine What You Have (education/experience) and What Sets You Apart (skills). But we have separate headings Qualifications, Skills. The instruction list includes Qualifications and Skills. We could put education/experience under Qualifications, and preferred skills under Skills. Or we could combine under Requirements. Let's follow the list: we have headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Thus we need to map: - Requirements: maybe the mandatory qualifications (education, experience, license, ability to work weekends/travel). Could be "What You Have". - Qualifications: maybe also similar; but we can treat Requirements as mandatory, Qualifications as preferred? However we have both "What You Have" (mandatory) and "What Sets You Apart" (preferred). So we can put "What You Have" under Requirements, and "What Sets You Apart" under Qualifications or Skills. The list includes Qualifications and Skills separate. Could put "What Sets You Apart" under Skills (technical proficiency, etc.) and maybe also under Qualifications (CPCU). But we can decide: Requirements = mandatory experience/education; Qualifications = preferred qualifications (like CPCU, advanced knowledge); Skills = technical skills (Xactimate, etc.). However the instruction says use those headings as examples; we can choose which to include based on content. We'll include Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Let's assign: Requirements (mandatory): - Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 5 years of claims handling experience required with demonstrated proficiency. - 2 years of direct team lead, supervisory or management experience. - Experience using and interpreting data to make decisions. - Demonstrated leadership, initiative, customer service and/or claims handling skills. - Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. - Ability to work weekends and overtime if needed. - Ability to travel up to 25% of the time. Qualifications (preferred): - CPCU or other insurance industry designation. Skills (technical): - Technical proficiency in Property Field complex claims - Experience handling catastrophe claims and ability to deploy on future catastrophes. - Advanced knowledge of Xactimate, Xactanalysis, Xact Contents, and Claims Xperience to include virtual estimating tools, auditing and improving estimate accuracy for a team of adjusters. But note that "Experience handling catastrophe claims..." could be considered experience, but it's a preferred skill. We'll keep under Skills. Now Benefits: as above. Pay: include compensation range and explanation. Schedule: remote eligibility, occasional business travel, on-site expectation for those within 60-mile radius, ability to travel up to 25% of time. Now we need to ensure we don't include filler like "commensurate with experience". Not present. Now produce HTML. We'll wrap sections in maybe not required; just headings and content. We'll output:

    About the role

    At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members