Manager Claims - LH

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable. Job Summary The Claim Manager is responsible for the day-to-day supervision and management of a team, or multiple teams, of Luminare Health Claim Analysts and/or outsourced vendor staff enabling the department to meet its client and corporate commitments. Responsibilities include, but are not limited to, successful achievement of team quality, production and service expectations, staff development, successful implementation of new clients into the Unit, and retention of existing clients. The Manager is responsible for answering complex or difficult claim or customer service questions, advising team members regarding claim processing or customer service procedures, and providing support to ensure all department goals are met. The Manager is expected to have greater visibility and accountability than a Claim Supervisor. This may involve responsibility for multiple Claim Units, each with its own Supervisor, a Claim Unit with more complex or visible clients, and/or management of an outsourced vendor relationship. Required Job Qualifications High School Diploma or GED equivalent3-5 years claim processing experiencePrevious supervisory or management experienceSelf-directed individual who works well with minimal supervisionExcellent verbal and written communication skillsStrong leadership, organizational and interpersonal skillsAbility to work effectively with employees/members, providers, clients and differing levels of co-workers including Client Managers and all levels of staffAbility to use common sense understanding to carry out instructions furnished in oral, written or diagram formAbility to effectively deal with problems in varying situations and reach resolutionAbility to read, analyze and interpret documents and Summary Plan Descriptions (SPDs)Flexible; open to continued process improvementAbility to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word Preferred Job Qualifications Bachelor’s degreeSelf-Funded Insurance/Benefits and/or TPA experience Location: This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii. Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! EEO Statement We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Pay Transparency Statement At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min To Max Range $49,500.00 - $92,800.00 Exact compensation may vary based on skills, experience, and location.