Manager Case Processing

Responsibilities

• Oversees daily case processing, docket coordination, and records governance across multiple locations, ensuring timely, accurate, and compliant execution of all case-related activities.
• Directs a team of specialists, sets workload priorities, and establishes quality standards for documentation, data entry, and system updates.
• Analyzes caseload trends, develops tracking tools and dashboards, and identifies workflow improvements to enhance efficiency and data integrity.
• Exercises independent judgment in interpreting policy, resolving complex case issues, coordinating schedules with internal and external stakeholders, and validating critical case actions prior to final processing or closure.
• Leads and directs the work of other employees and has full authority for personnel decisions.
• Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
• Directs and oversees administrative support operations for teams assisting ICE immigration officials, ensuring seamless execution of peripheral activities, records management, and document preparation.
• Manages and optimizes daily workloads for a team of Case Processing Specialists in multiple locations to ensure timely and accurate preparation, review, and maintenance of comprehensive case files.
• Coordinates and synchronizes docket management with EOIR and USCIS; collaborates with ICE personnel, OPLA, consulates, and legal representatives to streamline hearings, removals, and detainee interview scheduling.
• Establishes and enforces quality control standards for the maintenance of Alien Files (A-files) and ICE systems, ensuring 100% data integrity, accuracy, and completeness across the team.
• Audits data entry workflows and system updates to guarantee strict compliance with agency protocols, federal privacy laws, DHS policies, and federal data security requirements.
• Supervises the systematic review of administrative applications, ensuring A-files are accurately updated, and docket officers are notified in a timely manner for critical law enforcement action.
• Develops and monitors case tracking logs, status reports, and management dashboards to evaluate team productivity, identify processing bottlenecks, and report high-level operational metrics to leadership.
• Oversees compliance tracking operations regarding release conditions, ensuring team members accurately identify and escalate violations for immediate reporting and action.
• Guides research and retrieval strategies for complex county, state, and federal court records and conviction documents across multiple government databases to support legal and enforcement actions.
• Directs a team of 35 specialists responsible for ICE removal documentation, flight staging logistics, and agency coordination, ensuring zero operational delays.
• Establishes accountability measures and audit procedures for A-file preparation, significantly reducing documentation errors and ensuring full compliance with federal guidelines.
• Optimizes departure-day logistics by managing timelines for manifests, release forms, and property receipts, resulting in consistently punctual transfer operations.
• Mitigates liability and operational risk by overseeing strict pre-removal compliance checks for legal paperwork, medication distribution, and asset management.
• Serves as the final review authority for Form I-205 departure verifications, ensuring flawless record-keeping prior to permanent file archiving.
• Streamlines the case closure lifecycle, managing data system integrity and protocol adherence during the final transfer of records to the National Record Center.
• Utilizes translators or advanced translation software to communicate fluently in the detainee's native language.
• Provides other logistical and administrative support for ICE personnel as assigned.
• Provides surge support after hours, including expanded breadth and depth of tasks, as required.

Qualifications

• U.S. citizen and have resided in the U.S. for the last five years.
• At least 21 years of age.
• Possess a bachelor's degree in an appropriate discipline.
• 7+ years experience in immigration case management support or related experience in social services/human services, prisoner and probation case management, healthcare case management, and/or other related industries.
• Pass a criminal background and consumer credit check (no criminal record and good credit).
• Obtain and maintain a DHS/ICE Government clearance.
• Ability to work on-site with travel 25% of the time.
• Pass all pre-employment and random drug tests.
• Exceptional writing and verbal communication skills; ability to interact effectively with a multidisciplinary team.
• Strong English language speaking, reading, and writing skills.
• Bilingual in the Spanish language is preferred.
• Possess strong writing skills with the ability to compose complex, detailed and comprehensive reports derived from multiple sources within strict time frames and with 100% accuracy.
• Strong proven computer skills with ability to navigate multiple systems and databases to extract pertinent information and keep databases updated with accurate current case status and other information.
• Strong critical thinking ability to analyze data and/or unique situations and make recommendations to ICE personnel.
• Demonstrate strong empathy and compassion in a fast-paced environment; with ability to build trust with vulnerable or stressed individuals.
• Possess a high degree of integrity, accountability and adherence to all DHS ICE policies, procedures, directives, and standards.
• Must be trustworthy, reliable, and detail oriented.
• Ability to work with a diverse population of people, including people of different cultures, with different values and lifestyles; with a cross cultural perspective.
• Ability to tactfully and professionally communicate with the general public.
• Ability to maintain poise and self-control during potential emergencies and unexpected situations that may involve mental and physical stress such as disturbances, altercations, fires, and building evacuations.
• Maintain a professional personal appearance, calm demeanor, and discretion with confidential information.

This response is AI-generated, for reference only.