Manager, Card Compliance Operations
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map sections accordingly.
We need to include only sections with real content. We should not repeat job title. No Job ID. Remove boilerplate like EEO, legal, etc. Also remove "More:" line and the EEO statement.
We need to preserve all substantive info.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We need to decide headings: "About the role" could contain Company Overview and maybe Job Description summary? But we have separate sections: "How you'll make an impact" (responsibilities), "What you'll need to succeed" (requirements/qualifications), "What would make you stand out" (preferred qualifications), "Why Join Us" (benefits). Also maybe "Company Overview" could be part of About the role.
We should not create Pay or Schedule sections because not present.
We need to ensure we don't create empty sections.
Let's extract content:
Company Overview paragraph: "At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation. If you're looking to make an impact and grow with a team that values you, come join us!"
Job Description paragraph: "Snap Finance is seeking an experienced Manager of Card Compliance Operations to join our growing Seen Card Risk & Compliance team. This role is ideal for someone with a strong foundation in U.S. consumer credit card laws and regulations who enjoys partnering with legal, operations, bank partners, and business leaders to ensure regulatory obligations are met with precision and consistency. Reporting to the Head of Card Risk & Compliance, the Manager, Card Compliance Operations will oversee the day-to-day execution of critical compliance and legal support functions for our credit card business. This individual will serve as a trusted advisor across the organization, helping ensure regulatory requests are handled accurately, customer issues are appropriately resolved, and our compliance program continues to operate at the highest standards. While this position may be performed remotely within the Continental United States, candidates located in the Salt Lake City or Chicago metropolitan areas are preferred."
Then "How you'll make an impact:" followed by bullet list items (each sentence). We need to convert to
- .
List items:
- Manage and oversee debt validation and cease-and-desist reviews to ensure compliance with applicable federal and state consumer protection laws.
- Review and respond to customer complaints and support the Voice of Customer (VOC) team submissions, identifying trends and partnering with stakeholders to drive corrective actions.
- Coordinate responses to subpoenas, record collection requests, attorney inquiries, document requests, and other legal process.
- Review, coordinate, and fulfill law enforcement requests, including search warrants and other legal demands.
- Serve as a Records Custodian for regulatory, legal, and litigation matters.
- Track, review, and facilitate closure of compliance issues in partnership with cross-functional stakeholders.
- Coordinate recurring reporting for bank partners, including monthly service reviews, dashboards, issue reporting, and other governance materials.
- Manage and coordinate monthly testing requests and information requests from bank partners.
- Review and approve Knowledge Base (KB) content to ensure regulatory accuracy and operational consistency.
- Coordinate internal audits, regulatory examinations, and external audit requests, including tracking deliverables through completion.
- Provide day-to-day compliance consultation and guidance to business partners on operational and regulatory matters.
- Partner closely with Legal, Risk, Operations, Product, Customer Service, and bank partners to ensure compliance obligations are consistently met.
- Identify opportunities to improve processes, strengthen controls, and enhance the overall effectiveness of the Compliance Management System.
Next "What you'll need to succeed:" bullet list:
- Bachelor’s degree required.
- Minimum of 5–8 years of experience in compliance, legal operations, risk management, or audit within financial services.
- Significant experience supporting U.S. consumer credit card products, including private label and/or Visa/Mastercard programs.
- Strong working knowledge of applicable consumer financial laws and regulations, including but not limited to:
- Truth in Lending Act (TILA) / Regulation Z
- Fair Credit Billing Act (FCBA)
- Fair Debt Collection Practices Act (FDCPA)
- Fair Credit Reporting Act (FCRA)
- Electronic Fund Transfer Act (EFTA), where applicable
- UDAAP principles
- Relevant state consumer protection laws
- Experience managing legal requests such as subpoenas, attorney correspondence, search warrants, and document production.
- Familiarity with bank partner oversight and regulatory expectations within a fintech environment.
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
- Ability to manage multiple competing priorities in a fast-paced, highly regulated environment.
- Excellent written and verbal communication skills with the ability to influence stakeholders across all levels of the organization.
- Proven ability to build strong cross-functional relationships and exercise sound judgment when interpreting regulatory requirements.
Note: The list includes a sublist for laws. We need to keep as list items; we can embed sublist inside
maybe. But instruction: Use - for any list of duties/requirements/benefits. Could nest.
We'll produce:
- Bachelor’s degree required.
- Minimum of 5–8 years of experience in compliance, legal operations, risk management, or audit within financial services.
- Significant experience supporting U.S. consumer credit card products, including private label and/or Visa/Mastercard programs.
- Strong working knowledge of applicable consumer financial laws and regulations, including but not limited to:
- Truth in Lending Act (TILA) / Regulation Z
- Fair Credit Billing Act (FCBA)
- Fair Debt Collection Practices Act (FDCPA)
- Fair Credit Reporting Act (FCRA)
- Electronic Fund Transfer Act (EFTA), where applicable
- UDAAP principles
- Relevant state consumer protection laws
- Experience managing legal requests such as subpoenas, attorney correspondence, search warrants, and document production.
- Familiarity with bank partner oversight and regulatory expectations within a fintech environment.
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
- Ability to manage multiple competing priorities in a fast-paced, highly regulated environment.
- Excellent written and verbal communication skills with the ability to influence stakeholders across all levels of the organization.
- Proven ability to build strong cross-functional relationships and exercise sound judgment when interpreting regulatory requirements.
Next "What would make you stand out:" bullet list:
- Certified Regulatory Compliance Manager (CRCM) designation strongly preferred.
- Experience working in a fintech or sponsor-bank environment.
- Experience supporting regulatory examinations, internal audits, and compliance issue management.
- Knowledge of Compliance Management System (CMS) principles and regulatory expectations.
We'll make a .
Next "Why Join Us:" bullet list:
- Generous paid time off
- Competitive medical, dental & vision coverage
- 401K with company match for US
- Company-paid life insurance
- Company-paid short-term and long-term disability
- Access to mental health and wellness resources
- Company-paid volunteer time to do good in your community
- Legal coverage and other supplemental options
- A value-based culture where growth opportunities are endless
We'll make a .
We also need to include "About the role" section maybe with Company Overview and Job Description paragraphs combined? Could separate into two under that heading.
We must not repeat job title as heading. So we can have
About the role
then Company Overview...
Job Description...
.
We must not include "More:" or EEO.
Now produce HTML fragment.
Check for any boilerplate: The "More:" line includes EEO statement and website link. We'll drop that entirely.
Also drop "Learn more by visiting our website at www.snapfinance.com." and California Residents line.
Now produce final HTML.
Let's craft:
About the role
At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation. If you're looking to make an impact and grow with a team that values you, come join us!
Snap Finance is seeking an experienced Manager of Card Compliance Operations to join our growing Seen Card Risk & Compliance team. This role is ideal for someone with a strong foundation in U.S. consumer credit card laws and regulations who enjoys partnering with legal, operations, bank partners, and business leaders to ensure regulatory obligations are met with precision and consistency. Reporting to the Head of Card Risk & Compliance, the Manager, Card Compliance Operations will oversee the day-to-day execution of critical compliance and legal support functions for our credit card business. This individual will serve as a trusted advisor across the organization, helping ensure regulatory requests are handled accurately, customer issues are appropriately resolved, and our compliance program continues to operate at the highest standards. While this position may be performed remotely within the Continental United States, candidates located in the Salt Lake City or Chicago metropolitan areas are preferred.
Responsibilities
- Manage and oversee debt validation and cease-and-desist reviews to ensure compliance with applicable federal and state consumer protection laws.
- Review and respond to customer complaints and support the Voice of Customer (VOC) team submissions, identifying trends and partnering with stakeholders to drive corrective actions.
- Coordinate responses to subpoenas, record collection requests, attorney inquiries, document requests, and other legal process.
- Review, coordinate, and fulfill law enforcement requests, including search warrants and other legal demands.
- Serve as a Records Custodian for regulatory, legal, and litigation matters.
- Track, review, and facilitate closure of compliance issues in partnership with cross-functional stakeholders.
- Coordinate recurring reporting for bank partners, including monthly service reviews, dashboards, issue reporting, and other governance materials.
- Manage and coordinate monthly testing requests and information requests from bank partners.
- Review and approve Knowledge Base (KB) content to ensure regulatory accuracy and operational consistency.
- Coordinate internal audits, regulatory examinations, and external audit requests, including tracking deliverables through completion.
- Provide day-to-day compliance consultation and guidance to business partners on operational and regulatory matters.
- Partner closely with Legal, Risk, Operations, Product, Customer Service, and bank partners to ensure compliance obligations are consistently met.
- Identify opportunities to improve processes, strengthen controls, and enhance the overall effectiveness of the Compliance Management System.
Requirements
- Bachelor’s degree required.
- Minimum of 5–8 years of experience in compliance, legal operations, risk management, or audit within financial services.
- Significant experience supporting U.S. consumer
for prose. We need to decide headings: "About the role" could contain Company Overview and maybe Job Description summary? But we have separate sections: "How you'll make an impact" (responsibilities), "What you'll need to succeed" (requirements/qualifications), "What would make you stand out" (preferred qualifications), "Why Join Us" (benefits). Also maybe "Company Overview" could be part of About the role. We should not create Pay or Schedule sections because not present. We need to ensure we don't create empty sections. Let's extract content: Company Overview paragraph: "At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation. If you're looking to make an impact and grow with a team that values you, come join us!" Job Description paragraph: "Snap Finance is seeking an experienced Manager of Card Compliance Operations to join our growing Seen Card Risk & Compliance team. This role is ideal for someone with a strong foundation in U.S. consumer credit card laws and regulations who enjoys partnering with legal, operations, bank partners, and business leaders to ensure regulatory obligations are met with precision and consistency. Reporting to the Head of Card Risk & Compliance, the Manager, Card Compliance Operations will oversee the day-to-day execution of critical compliance and legal support functions for our credit card business. This individual will serve as a trusted advisor across the organization, helping ensure regulatory requests are handled accurately, customer issues are appropriately resolved, and our compliance program continues to operate at the highest standards. While this position may be performed remotely within the Continental United States, candidates located in the Salt Lake City or Chicago metropolitan areas are preferred." Then "How you'll make an impact:" followed by bullet list items (each sentence). We need to convert to
- .
List items:
- Manage and oversee debt validation and cease-and-desist reviews to ensure compliance with applicable federal and state consumer protection laws.
- Review and respond to customer complaints and support the Voice of Customer (VOC) team submissions, identifying trends and partnering with stakeholders to drive corrective actions.
- Coordinate responses to subpoenas, record collection requests, attorney inquiries, document requests, and other legal process.
- Review, coordinate, and fulfill law enforcement requests, including search warrants and other legal demands.
- Serve as a Records Custodian for regulatory, legal, and litigation matters.
- Track, review, and facilitate closure of compliance issues in partnership with cross-functional stakeholders.
- Coordinate recurring reporting for bank partners, including monthly service reviews, dashboards, issue reporting, and other governance materials.
- Manage and coordinate monthly testing requests and information requests from bank partners.
- Review and approve Knowledge Base (KB) content to ensure regulatory accuracy and operational consistency.
- Coordinate internal audits, regulatory examinations, and external audit requests, including tracking deliverables through completion.
- Provide day-to-day compliance consultation and guidance to business partners on operational and regulatory matters.
- Partner closely with Legal, Risk, Operations, Product, Customer Service, and bank partners to ensure compliance obligations are consistently met.
- Identify opportunities to improve processes, strengthen controls, and enhance the overall effectiveness of the Compliance Management System.
Next "What you'll need to succeed:" bullet list:
- Bachelor’s degree required.
- Minimum of 5–8 years of experience in compliance, legal operations, risk management, or audit within financial services.
- Significant experience supporting U.S. consumer credit card products, including private label and/or Visa/Mastercard programs.
- Strong working knowledge of applicable consumer financial laws and regulations, including but not limited to:
- Truth in Lending Act (TILA) / Regulation Z
- Fair Credit Billing Act (FCBA)
- Fair Debt Collection Practices Act (FDCPA)
- Fair Credit Reporting Act (FCRA)
- Electronic Fund Transfer Act (EFTA), where applicable
- UDAAP principles
- Relevant state consumer protection laws
- Experience managing legal requests such as subpoenas, attorney correspondence, search warrants, and document production.
- Familiarity with bank partner oversight and regulatory expectations within a fintech environment.
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
- Ability to manage multiple competing priorities in a fast-paced, highly regulated environment.
- Excellent written and verbal communication skills with the ability to influence stakeholders across all levels of the organization.
- Proven ability to build strong cross-functional relationships and exercise sound judgment when interpreting regulatory requirements.
Note: The list includes a sublist for laws. We need to keep as list items; we can embed sublist inside
- maybe. But instruction: Use
- for any list of duties/requirements/benefits. Could nest.
We'll produce:
- Bachelor’s degree required.
- Minimum of 5–8 years of experience in compliance, legal operations, risk management, or audit within financial services.
- Significant experience supporting U.S. consumer credit card products, including private label and/or Visa/Mastercard programs.
- Strong working knowledge of applicable consumer financial laws and regulations, including but not limited to:
- Truth in Lending Act (TILA) / Regulation Z
- Fair Credit Billing Act (FCBA)
- Fair Debt Collection Practices Act (FDCPA)
- Fair Credit Reporting Act (FCRA)
- Electronic Fund Transfer Act (EFTA), where applicable
- UDAAP principles
- Relevant state consumer protection laws
- Experience managing legal requests such as subpoenas, attorney correspondence, search warrants, and document production.
- Familiarity with bank partner oversight and regulatory expectations within a fintech environment.
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
- Ability to manage multiple competing priorities in a fast-paced, highly regulated environment.
- Excellent written and verbal communication skills with the ability to influence stakeholders across all levels of the organization.
- Proven ability to build strong cross-functional relationships and exercise sound judgment when interpreting regulatory requirements.
- .
Next "Why Join Us:" bullet list:
- Generous paid time off
- Competitive medical, dental & vision coverage
- 401K with company match for US
- Company-paid life insurance
- Company-paid short-term and long-term disability
- Access to mental health and wellness resources
- Company-paid volunteer time to do good in your community
- Legal coverage and other supplemental options
- A value-based culture where growth opportunities are endless
We'll make a
- Manage and oversee debt validation and cease-and-desist reviews to ensure compliance with applicable federal and state consumer protection laws.
- Review and respond to customer complaints and support the Voice of Customer (VOC) team submissions, identifying trends and partnering with stakeholders to drive corrective actions.
- Coordinate responses to subpoenas, record collection requests, attorney inquiries, document requests, and other legal process.
- Review, coordinate, and fulfill law enforcement requests, including search warrants and other legal demands.
- Serve as a Records Custodian for regulatory, legal, and litigation matters.
- Track, review, and facilitate closure of compliance issues in partnership with cross-functional stakeholders.
- Coordinate recurring reporting for bank partners, including monthly service reviews, dashboards, issue reporting, and other governance materials.
- Manage and coordinate monthly testing requests and information requests from bank partners.
- Review and approve Knowledge Base (KB) content to ensure regulatory accuracy and operational consistency.
- Coordinate internal audits, regulatory examinations, and external audit requests, including tracking deliverables through completion.
- Provide day-to-day compliance consultation and guidance to business partners on operational and regulatory matters.
- Partner closely with Legal, Risk, Operations, Product, Customer Service, and bank partners to ensure compliance obligations are consistently met.
- Identify opportunities to improve processes, strengthen controls, and enhance the overall effectiveness of the Compliance Management System.
- Bachelor’s degree required.
- Minimum of 5–8 years of experience in compliance, legal operations, risk management, or audit within financial services.
- Significant experience supporting U.S. consumer
- .
We also need to include "About the role" section maybe with Company Overview and Job Description paragraphs combined? Could separate into two
under that heading. We must not repeat job title as heading. So we can have
About the role
thenCompany Overview...
Job Description...
. We must not include "More:" or EEO. Now produce HTML fragment. Check for any boilerplate: The "More:" line includes EEO statement and website link. We'll drop that entirely. Also drop "Learn more by visiting our website at www.snapfinance.com." and California Residents line. Now produce final HTML. Let's craft:About the role
At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation. If you're looking to make an impact and grow with a team that values you, come join us!
Snap Finance is seeking an experienced Manager of Card Compliance Operations to join our growing Seen Card Risk & Compliance team. This role is ideal for someone with a strong foundation in U.S. consumer credit card laws and regulations who enjoys partnering with legal, operations, bank partners, and business leaders to ensure regulatory obligations are met with precision and consistency. Reporting to the Head of Card Risk & Compliance, the Manager, Card Compliance Operations will oversee the day-to-day execution of critical compliance and legal support functions for our credit card business. This individual will serve as a trusted advisor across the organization, helping ensure regulatory requests are handled accurately, customer issues are appropriately resolved, and our compliance program continues to operate at the highest standards. While this position may be performed remotely within the Continental United States, candidates located in the Salt Lake City or Chicago metropolitan areas are preferred.
Responsibilities
Requirements
- for any list of duties/requirements/benefits. Could nest.
We'll produce: