Manager, Candidate Experience (Technical Recruiting)

About the role

We’re looking for a Manager, Candidate Experience to lead and operate the coordination engine behind Crusoe’s hiring. This is an onsite, hands-on role responsible for building a reliable, trusted, and high-velocity interview process across the Technical Recruiting org. You will manage an amazing recruiting coordination team, while also reviewing coordination and candidate surveys to influence roadmap planning and decision making.

Responsibilities

• Manage a team of global recruiting coordinators who own interview scheduling end-to-end: multi-panel loops, cross-timezone logistics, interviewer alignment, candidate prep materials.
• Provide high attention to detail for the team's coordination work, ensuring team SLAs are met and identifying improvement opportunities in workflows and capacity.
• Manage load balancing, maintain calibration and accuracy, coordinate debriefs, and enforce process hygiene.
• Elevate a scalable, compliant, and personalized approach to candidate and hiring team experience, leading initiatives (e.g., candidate & partnership surveys) to continuously raise the bar.
• Build out the coordination team capacity model and ensure team SLAs are met; identify improvement opportunities in workflows and capacity.
• Partner closely with recruiters and hiring managers to anticipate bottlenecks and proactively solve them.
• Troubleshoot complex bottlenecks.
• Partner with recruiting leadership to grow the team: hire for IC Coordinators, onboard them, and set them up for success.

Requirements

• 5+ years in the recruiting coordination or operations field at a high-growth tech company.
• 2+ years in a leadership role managing team performance and metrics.
• Exceptional organization, communication, and follow-through.
• Comfortable owning both execution and process building.
• High operational rigor; thrives in fast-moving, ambiguous environments.
• Strong familiarity with Ashby (or similar ATS).

Bonus Points

• Workday HRIS experience.
• Knowledgeable about Candidate and Hiring Experience team surveys; interpreting results, NPS scores, etc.
• Experience building and/or running interview training programs.
• Proficiency in additional recruiting and AI tools such as Coder Pad, Metaview, Glassdoor/Indeed.

Benefits

• Competitive compensation and equity packages.
• Restricted Stock Units.
• Paid time off, paid holidays & leave of absence programs.
• Comprehensive health, dental & vision insurance.
• Employer contributions to HSA account.
• Paid parental leave.
• Paid life insurance, short-term and long-term disability.
• Professional development & tuition reimbursement.
• Mental health & wellness support.
• Commuter benefits (parking & transit).
• Cell phone stipend.
• 401(k) Retirement plan with company match up to 4% of salary.
• Volunteer time off.
• Global travel insurance & emergency assistance.
• Daily meals allowance.
• Additional perks & programs specific to location.

Pay

Compensation will be paid in the range of up to $145,000 - $175,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.