Manager Business Process Excellence

Be a part of a revolutionary change! At Philip Morris International (PMI), we’re transforming our business to deliver a smoke-free future. With this transformation comes huge opportunity—join us and enjoy the freedom to innovate and shape your career in new directions.

About the role

The Business Process Management Analyst is a practitioner who independently leads process discovery, analysis, and design activities. This role serves as the engine for process improvement by documenting as-is processes, identifying inefficiencies, designing to-be processes, supporting automation and AI use cases, and enabling visibility through dashboards and KPIs. The Analyst works closely with business SMEs, IT, and product teams and can manage workstreams with minimal supervision.

Responsibilities

• Independently discover and analyze as-is processes, identifying gaps, inefficiencies, and improvement opportunities.
• Facilitate process workshops and stakeholder interviews to gather and validate requirements.
• Design to-be processes, define business rules, and create BPMN process models and documentation.
• Support end-to-end automation initiatives, including RPA, workflow, and low-code solutions.
• Partner with IT and developers to translate process designs into functional solutions.
• Build and maintain dashboards, KPIs, and scorecards to monitor process performance and outcomes.
• Support data management, requirements traceability, and scenario planning for process changes.
• Assist with change management, training, and deployment, including new-hire onboarding materials.
• Maintain up-to-date process flows, SOPs, and templates in accordance with BPM standards.
• Collaborate cross-functionally with business SMEs, analytics, product, and technology teams.

Requirements

• 4–7 years of experience in business process analysis, operations analysis, or related roles.
• Strong proficiency in BPMN and process modeling tools (e.g., Visio, Signavio, Bizagi).
• Ability to independently run workshops and manage workstreams end to end.
• Working knowledge of RPA, workflow automation, and low-code platforms.
• Experience creating dashboards and KPIs using BI tools (e.g., Power BI, Tableau).
• Strong analytical, documentation, and communication skills.
• Comfort working in agile or hybrid environments.

Preferred Qualifications

• Bachelor’s degree in Business, Engineering, Information Systems, or related field.
• Exposure to AI-enabled process improvement or process mining tools.
• Experience working across multiple business functions or industries.

Pay

Annual Base Salary Range: $104,000–130,000

Benefits

• Competitive base salary and annual bonus (applicable based on level of position).
• Great medical, dental, and vision coverage.
• 401k with a generous company match.
• Incredible wellness benefits.
• Commuter benefits.
• Pet insurance.
• Generous PTO.
• Smart Work, a hybrid model of working that promotes flexibility in the workplace.

About Us

We empower you to take risks, experiment, and explore. Be part of an inclusive, diverse culture where everyone’s contribution is respected. Collaborate with some of the world’s best people and feel like you belong. Pursue your ambitions and develop your skills with a global business—our scale provides endless opportunities to progress. Take pride in delivering our promise to society: to improve the lives of millions of smokers.