Manager, Business Process Engineering

About the role

The Manager, Business Process Engineering at Medica plays a key leadership role in collaborating with cross-functional leaders, vendors, and employees to solve complex business problems and design optimized business processes. This position also facilitates or coaches Kaizen events and workshops to enhance the experience and deliver on commitments to members.

Responsibilities

• Collaborate with cross-functional leaders, vendors, and employees to analyze, optimize, and design end-to-end business processes and underlying systems using Lean Six Sigma methodology.
• Facilitate or coach Kaizen events and workshops to quickly solve complex business problems and design optimized business processes.
• Perform other duties as assigned.

Requirements

• Bachelor's degree or equivalent experience in related field, plus 7+ years of related work experience beyond degree within continuous improvement, Business Process Management (BPM), health plan operations, etc.
• Mastery over all Lean Six Sigma concepts and tools including, Kaizen events, A3, Kanban boards, 5 Whys, FMEA, Control Plans etc.
• Create and implement enterprise operating performance metrics and dashboards.
• Show strong presentation skills.
• Show proven leadership ability across large cross-functional teams.
• Show continuous improvement and implementation experience.
• Show Health Plan/Payer and/or Healthcare operations experience.

Skills and Abilities

• Show client-focused program, project, and process management experience including operational and cross-functional workflow optimization.
• Show proven ability to implement cross-functional performance metrics and dashboards.
• Show hands-on change management experience.
• Show proven ability to formulate content and present clearly both internally and externally.
• Show proven ability to facilitate or coach Kaizen events.
• Show proven ability to create, build, and lead cross-functional teams from conception through implementation.
• Show advanced level of proficiency with Microsoft Teams, Visio, Smartsheet, PowerPoint & SharePoint.

Pay

The full salary grade for this position is $113,400 - $194,400. The typical hiring salary range for this role is expected to be between $113,400 - $170,100. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.

Schedule

This position is an Office role, requiring an employee to work onsite at our Minnetonka, MN office, on average at least 3 days per week.