Manager Business Office

About the Role

The Business Office Manager oversees campus business office operations with a focus on compliance, accuracy, efficiency, and exceptional student service. Key areas include student accounts receivable, collections, accounts payable, purchasing, and campus inventory. The role supports company operations, maintains professional office systems, and provides personnel supervision.

Responsibilities

• Ensure business office compliance with regulatory and internal policies, including accurate processing of collections, refunds, overages, and safeguarding of funds.
• Lead student collections efforts, dedicating 60% of time to outreach and follow-up to maintain current receivables and payment plans.
• Process and reconcile accounts payable, invoices, aging reports, and campus expenditures accurately and timely.
• Manage campus inventory of textbooks and supplies, including physical counts and variance resolution.
• Accurately process student account transactions, including credits, charges, adjustments, and exceptions.
• Provide excellent customer service to students regarding accounts, transcripts, diplomas, and other requests.
• Coordinate with Financial Aid to ensure proper handling of cancellations, refunds, and aid adjustments.
• Support adherence to accounting standards and policies in collaboration with the Campus Support Center.
• Assist with campus facility operations as needed.
• Establish and maintain a high-performance team through effective training, performance management, and career development.
• Recognize and reward employee contributions and achievements.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED (required).
• Bachelor’s degree in a business-related field (preferred).
• Minimum three (3) years of experience in a business office environment (required).
• Minimum of three (3) years of online higher education experience in a business office setting (preferred).
• Broad knowledge of accounts receivable, collections, inventory management, financial reporting, and/or proprietary education (preferred).

Skills

• Apply up-to-date knowledge from business, education, and healthcare industries across functions.
• Implement generally accepted accounting principles (GAAP) and procedures.
• Maintain professionalism and fairness in interpersonal interactions while building trust and resolving conflicts.
• Prepare account analysis and interpret financial data to identify issues and make recommendations.
• Negotiate collaboratively by identifying stakeholders and shared interests.
• Analyze new information for problem-solving and decision-making.
• Understand others' reactions and adapt communication accordingly.
• Develop and evaluate solutions to complex problems.
• Present ideas clearly and compellingly in verbal and written formats.
• Demonstrate exceptional listening skills.
• Facilitate presentations and training at an intermediate level.
• Drive results in a fast-paced environment with accountability.
• Intermediate proficiency with productivity software (MS Office), educational technology, and enterprise-level software (e.g., SharePoint).

• Able to communicate, think, learn, and reason effectively.
• Proficient in using computers and software for transactions, data entry, and document storage.
• Safely ambulate and maneuver on-site at company locations.
• Demonstrate active listening, inductive reasoning, and information ordering.
• Use good judgment, problem-solving, and decision-making skills.
• Maintain confidentiality and manage sensitive information discreetly.
• Work in a fast-paced environment with multiple projects and deadlines.
• Understand and apply information relevant to essential job functions.
• Foster long-term relationships with stakeholders.

Work Environment

• Work is performed indoors in a climate-controlled environment.
• Employees must safely ambulate on company premises and follow safety precautions, including using personal-protective equipment.
• Adhere to site-specific safety procedures.
• Exposure to student learning environments with varying conditions.
• Meet minimum technical standards for eligibility and participation.
• No travel required.

Pay

$65,000–$75,000 per year.

Benefits

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you and your immediate family at UTI and Concorde campuses.
• Paid Time Off: Competitive paid time off programs (Vacation, Sick, Flexible).
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days.
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby.
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents.
• Pet Insurance: Competitive coverage for pets through ASPCA Health Plan.
• Insurance eligibility begins the first of the month following one full month of employment.