Manager Business Office

About the Role

Join us at our new campus in Houston, TX, opening in 2027! As Business Office Manager, you will lead the campus business office and a team that helps students understand and manage their accounts. This is an opportunity to make the student experience easier, develop your team, and strengthen the day-to-day operations that support our campus community.

About Us

Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades, and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute, and build rewarding careers while making a lasting difference in the lives of students, employers, and the communities we serve.

Responsibilities

• Lead student collections outreach and follow-up, dedicating 60% of your time to maintaining current receivables and payment plans.
• Accurately process student account credits, charges, adjustments, and exceptions; provide helpful service on accounts, transcripts, diplomas, and other requests.
• Partner with Financial Aid on cancellations, refunds, and aid adjustments.
• Ensure compliance with regulatory requirements and internal policies for collections, refunds, overages, and safeguarding funds.
• Process and reconcile accounts payable, invoices, aging reports, and campus expenditures accurately and on time.
• Manage textbook and supply inventory, including physical counts and variance resolution.
• Apply accounting standards and policies in collaboration with the Campus Support Center; support campus facility operations as needed.
• Train, coach, and manage a professional, motivated team; support performance and career development and lead the team toward established results and metrics.
• Recognize and reward employee contributions and achievements.

Qualifications

• High school diploma or GED.
• Minimum three (3) years of experience in a business office environment.

Preferred Qualifications

• Bachelor’s degree in a business-related field.
• At least three years of online higher education experience in a business office setting.
• Broad knowledge of accounts receivable, collections, inventory management, financial reporting, or proprietary education.

Skills and Abilities

• Knowledge of and ability to apply generally accepted accounting principles and procedures (GAAP); ability to analyze accounts and financial data and recommend solutions.
• Professional communication, active listening, constructive conflict resolution, negotiation, and relationship-building skills across departments.
• Intermediate presentation and training facilitation skills and proficiency with Microsoft Office, educational and administrative technology, and enterprise software such as SharePoint.
• Ability to apply relevant business, education, and healthcare information; evaluate complex problems, use sound judgment, maintain confidentiality, and meet simultaneous deadlines in a fast-paced setting.

Benefits

• Salary Range: $70,000-$75,000
• Tuition waiver for you and your immediate family
• Competitive medical, dental, and vision insurance
• Generous paid time off
• Paid parental leave
• 401(k) with company match
• Pet insurance
• Employee Assistance Program
• Professional development opportunities