Manager, Business Intelligence II

Responsibilities

• Develop service performance dashboards, reports, and measurements.
• Analyze service data to identify trends, risks, bottlenecks, and improvement opportunities.
• Ensure accuracy, consistency, and integrity of service-related metrics.
• Translate complex data into clear insights for leadership and partners.
• Support strategic and operational decision-making through forecasting, trend analysis, and scenario modeling.
• Provide regular executive-level summaries on service performance and improvement programs.
• Implement and increase field service management platforms, CRM systems, and data analytics tools (e.g., Salesforce, Salesforce Service, JDE, Syteline, Epicor, Power BI).
• Partner with IT and Operations to ensure accurate data capture and reporting from all digital systems.
• Create predictive models and data visualizations to support planning, scheduling, and forecasting.

Qualifications

• Bachelor's degree in Data Analytics, Business Intelligence, Information Systems, or related field.
• 5+ years of experience in data analytics or business intelligence in field service, operations, or logistics.
• Proficiency in analytics platforms and tools (e.g., Power BI, SQL, Excel).
• Experience interpreting data and delivering insights that influence strategic and operational decisions.
• Knowledge of automation, AI, or predictive analytics in service operations.
• Experience working with teams and executive partners.