Manager, Business Development Representative

About the role

Crafty elevates workplace food and beverage programs with an innovative centralized platform. Founded in 2015, headquartered in Chicago with offices in New York and the Bay Area, Crafty manages food and beverage programs across 500+ offices, serving over 400,000 employees monthly. The Manager, Business Development leads and coaches the BDR team to drive national pipeline generation and contribute to new business revenue, partnering closely with Sales, Marketing, and RevOps.

Responsibilities

• Day-to-day management and coaching of Crafty's BDR team.
• Assist in recruiting and onboarding BDRs.
• Provide training, coaching, and performance management.
• Partner with Sales, Marketing, and RevOps to optimize outbound strategies and team effectiveness.
• Prepare regular performance reports and team updates for Revenue leadership.
• Communicate pipeline health, team standouts, and risks.
• Implement performance improvement plans for underperforming team members.
• Collaborate cross-functionally to refine outbound prospecting processes.
• Help attract, recruit, and retain top BDR talent.
• Operate effectively in a fast‑paced, changing environment, adjusting strategies quickly.
• Consistently achieve pipeline generated and SQO targets.
• Build and maintain a high‑performing BDR team (6+ reps) with strong retention and clear career paths