Manager, Business Applications Analytics

Overview

The Manager, Business Applications leads the team responsible for supporting, optimizing, and enhancing NOVEC’s enterprise applications, including NISC platforms such as Customer Care & Billing (CC&B), SmartHub, and MDMS/OMS. The role ensures data integrity, continuous process improvement, automation, AI-enabled efficiencies, and innovation aligned with NOVEC’s operational goals.

Duties and Responsibilities

• Lead, mentor, and manage Business Applications Analysts and Senior Analysts.
• Oversee support, configuration, maintenance, and enhancement of NISC applications including CC&B, SmartHub, MDMS/OMS, and related workflows.
• Drive continuous process improvement to streamline operations and reduce manual work.
• Identify, develop, and implement automation and AI/ML use cases to improve operational efficiency.
• Ensure end-to-end data integrity across NISC and integrated systems.
• Plan and coordinate testing, QA, and release management for NISC upgrades, patches, and enhancements.
• Serve as the primary escalation point for complex user/system/process issues.
• Lead business process reviews and develop future-state process and technology recommendations.
• Manage vendor relationships including NISC, ensuring strong collaboration and effective support.
• Champion user readiness, training, documentation, and change management for new features or process changes.
• Prepare and maintain performance, stability, and operational reporting for leadership.

Education and Experience

• Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field. An equivalent combination of education and related experience may be considered in lieu of degree.
• PMI-PBA, or other Business Analysis Certification highly preferred.
• 7+ years of relevant experience, including leadership in business applications, IT, or operations.
• Experience with NISC applications is strongly preferred, including proficiency with NISC platforms (CC&B, SmartHub, MDMS/OMS) and system integrations.
• Experience with automation, AI implementation, workflow optimization, and continuous process improvement.
• Experience leading system upgrades, integrations, QA/testing, and release/change management.
• Proficiency with Microsoft Office, Visio, and process mapping tools.

Knowledge, Skills & Abilities

• Strong leadership capabilities with experience managing multi-disciplinary technical teams.
• Excellent communication skills suited for executive, technical, and operational audiences.
• Able to apply AI, automation, and workflow modernization strategies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Able to evaluate emerging technologies and lead digital transformation initiatives.
• Effective project and portfolio management skills.
• Able to simplify, standardize, and continuously improve business processes.
• Strong vendor management, contract awareness, and value-focused negotiation skills.

What We Offer

• Competitive salary and Incentive plan
• Premier health benefits, including an onsite wellness center.
• Survivor and Disability benefits
• 401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12%
• Life insurance
• Vacation, Sick and Holiday Leave
• Educational Assistance
• Annual Company Events