Manager Brokerage Operations

Responsibilities

• Effectively Manage Existing client relationships as sold by NFI Brokerage salespersons.
• Skilled Negotiation of Rates & Services with clients for FTL, LTL, and Intermodal services.
• Supporting dedicated sales resources that are pushing business to the operations team.
• Develop, Implement, and manage an SOP for each account managed by operations group and maintain customer service concepts and rates implemented by the overriding salesperson.
• Using market based indices for pricing short-term spot market, and long-term contractual rates for existing clients.
• Response to sales inquiries and providing pricing on transactional based business as well as pricing proposals where applicable.
• Ensuring proper follow up and management of all loads.
• Breaking through internal obstacles that limit growth/service consistent with NFI deliverables.
• Sales/growth orientated mindset associated with organic growth from client base that will be managed in the operations group.
• Managing existing operation staff with a mindset towards continuous improvement.
• Participating in the hiring, training, and ongoing development of new operations staff.
• Clear communication of service expectations to other operations staff supporting client base.
• Using available industry tools and relationships to identify potential clients for sales staff.
• Proper positioning of brokerage services within NFI network.
• Foster growth in brokerage business through collaboration with all NFI Departments and willingness to do “Whatever it takes” to ensure client’s needs are met.

Qualifications

• BA or BS Degree preferred.
• 5-7 years Brokerage experience preferred working with domestic truckload, LTL, and intermodal shipments.
• Familiarity with DOT trucking regulations (Hours of Service, Claims etc).
• Proficient in using MS Office Applications (Word, Excel, PowerPoint).
• Ability to work in fast-paced environment that involves learning and using multiple applications and handling a high volume of phone calls.
• Excellent oral and written communication skills.
• In-depth knowledge of TMS programs used for brokerage services.
• Market knowledge of truckload lanes and rates.
• Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers.
• Ability to work a flexible schedule based on shipment volume.

Pay

The base salary range for this position is $83,896.80 - $111,862.40, based on the national average for the position. This position is also eligible for an annual discretionary bonus, targeted at 3%.

Benefits

NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay. Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.