Manager, Benefit Operations Testing & QA

Job Summary

The Manager, Benefit Operations Testing & QA is responsible for leading, coaching, and developing a team of benefit configuration specialists. You will ensure the high-quality delivery of the SmithRx product by overseeing the build and management of pharmacy benefit plans on various platforms. This role is a key part of the Plan Operations team, responsible for core benefits operations functions, process improvement, and upholding best practices in benefit configuration.

Qualifications

• 5+ years in a leadership role with direct reports required, preferably leading people working in a remote setting.
• 8+ years of working knowledge of pharmacy benefits, benefit configuration, healthcare benefits, and/or claims processing.
• Experience with document management practices is preferred.
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.
• Ability to navigate unique and individual team member scenarios while providing coaching through day-to-day challenges and mentoring through a long-term, relationship-based approach to drive long-term individual success.
• Ability to take initiative with little to no direction.
• Passion for operational excellence that directly impacts clients, partners, and end-users.
• Passion for building excellence and constantly iterating on process improvements.
• Passion for developing, inspiring, and leading teams composed of less-experienced employees.
• Execution-focused ethos - you are a solutions-oriented problem solver and efficiency-driven.
• Organized and thoughtful with the ability to handle competing issues and prioritize accordingly.
• Comfortable with leading teams in a fast-changing environment.
• Flexible, adaptable, and able to respond under the pressure of a fast-paced organization.

What you will bring to SmithRx

• Bachelor's degree or equivalent work experience required.

What SmithRx Offers You

• Hightly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities