Manager

About the role

The Hourly Manager at Friendly's is responsible for managing daily restaurant operations with a focus on flawless execution, increasing profit, and enhancing the guest experience. This position oversees kitchen, dining, and take-out operations, facilitates production and customer service, ensures safety regulations and quality standards are maintained, and supports the team by working in a production position as needed.

Responsibilities

• Maintains team members during shifts.
• Provides on-shift coaching and corrections.
• Sets and enforces break schedules and ensures compliance with federal and state labor laws.
• Supervises and motivates hourly employees to provide friendly service and deliver great food and ice cream to all guests.
• Ensures proper execution of all Friendly's food handling procedures and recipes, in compliance with all daily operating procedures.
• Manages guest service by greeting, assisting guests, and addressing issues and concerns according to company policy.
• Opens and closes the restaurant, assigns and follows up on opening and closing daily operating procedures and housekeeping tasks to ensure cleanliness standards are maintained.
• Ensures all safety, security, and sanitation policies are consistently executed.

Requirements

• Minimum of one (1) year of restaurant experience.
• Proven track record of achieving results and building successful teams.
• High school graduate or equivalent education.
• Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success.
• Capable of performing all functions and meeting all qualification standards for all hourly positions.
• Knowledge of POS system and back office systems to fulfill management functions.
• Ability to walk and stand during an entire shift.
• Frequent bending and squatting required.
• Read, write, and communicate in English.
• Basic math skills.
• Able to hear well amidst loud background noise.
• Able to perform all job functions safely.
• Meets the company performance standards for the job.
• Completes a full background check.

Qualifications

• Must be capable of performing all functions and meeting all qualification standards for all hourly positions.
• Knowledge of P.O.S. system and the back office systems to fulfill management functions.
• Ability to walk and stand during an entire shift.
• Frequent bending and squatting required.
• Read, write, and communicate in English.
• Basic math skills.
• Able to hear well amidst loud background noise.
• Able to perform all job functions safely.
• Meets the company performance standards for the job.
• Completes a full background check.

Skills

• Leadership and integrity.
• Teamwork and collaboration.
• Customer service and hospitality.
• Food handling and preparation.
• Operational and managerial skills.

Benefits

• Free ice cream - half gallon to enjoy with your family weekly!
• Free meals.
• Discount program.
• Flexible schedule (days, nights, and weekends).
• Medical, dental, and life insurance.
• Disability programs - short-term and long-term.
• Employee assistance programs.
• 401K retirement plan.
• Bonus eligibility requirements.

Pay

Competitive compensation and benefits.

Schedule

Flexible schedule (days, nights, and weekends).