Manager

About the role

The Hourly Manager at Friendly's is responsible for managing daily restaurant operations with a focus on flawless execution, increasing profit, and enhancing the guest experience. This position requires a proven track record of achieving results and building successful teams.

Responsibilities

• Assists General Manager with assigned administrative and operational shift duties
• Oversees, directs, and assists in kitchen, dining, and take-out operations
• Facilitates production and customer service
• Ensures safety regulations and quality standards are maintained
• Facilitates guest service by greeting, assisting guests, and addressing issues according to company policy
• Manages guest service by greeting, assisting guests, and addressing issues and concerns
• Maintains team members during shifts
• Provides on-shift coaching and corrections
• Sets and enforces breaks
• Enforces all Federal and State Labor Laws
• Supervises and motivates hourly employees to provide friendly service and deliver great food and ice cream to all guests
• Supports the team by working in a production position as needed
• Manages guest service by greeting, assisting guests, and addressing issues and concerns according to company policy
• Opens and closes restaurant, assigns, and follows up on opening and closing Daily Operating procedures and housekeeping jobs to ensure cleanliness standards are maintained
• Ensures all safety, security, and sanitation policies are consistently executed

Requirements

• Minimum of one (1) year of restaurant experience
• Proven track record of achieving results and building successful teams
• High school graduate or equivalent education
• Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success
• Capable of performing all functions and meeting all qualification standards for all hourly positions
• Knowledge of P.O.S. system and the back office systems to fulfill management functions
• Ability to walk and stand during an entire shift
• Frequent bending and squatting required
• Read, write, and communicate in English
• Basic Math skills
• Able to hear well amongst loud background noise
• Able to perform all job functions safely
• Meets the company performance standards for the job
• Completes a full background check

Qualifications

• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to manage multiple tasks simultaneously
• Strong organizational and time management skills
• Ability to work independently and as part of a team

Skills

• Customer service skills
• Leadership skills
• Time management skills
• Problem-solving skills
• Teamwork skills

Benefits

• Free Ice Cream - half gallon to enjoy with your family weekly!
• Free Meals
• Discount Program
• Flexible Schedule (Days, Nights & Weekends)
• Medical, Dental & Life Insurance
• Disability Programs - short term and long term
• Employee Assistance Programs
• 401K Retirement Plan
• Bonus Eligibility Requirements

Pay

Competitive compensation and benefits are offered to ensure the health and well-being of Restaurant Managers and Team Members.

Schedule

Flexible schedule options are available to accommodate individual needs.