Manager / Associate Director / Director of Scaling Operational Excellence

About the role

Zeta pursues an unprecedented combination of high academic achievement and social‑emotional development for students, insisting every child receives a world‑class education while fostering a love for learning. The organization is passionate about changing the landscape of public education in New York City and beyond, operating multiple elementary and middle schools in the Bronx, Upper Manhattan, and Queens, with plans to open 1‑2 schools each year. The Network office is located at 401 W 218th St., New York, NY 10034. The Network team follows a hybrid work schedule: in‑person Tuesdays and Thursdays with optional remote days Mondays, Wednesdays, and Fridays when permitted. Zeta is hiring for immediate openings and onboarding on a rolling basis.

Responsibilities

• Build scalable systems that support school‑based operations teams: develop and optimize internal systems that support teams managing facilities, family engagement, safety systems, data, and student wellness.
• Improve existing processes: investigate, learn, and observe current systems at school sites; drive process improvements and codify best practices that work effectively at scale.
• Monitor implementation and coach to outcomes: partner closely with internal teams to implement systems and processes with fidelity.
• Wear multiple hats as part of a lean scale‑up team, supporting the work of others and taking on new projects and tasks as needed.

Qualifications

• Bachelor’s Degree required.
• 2‑10+ years of experience with a proven record of building, optimizing, and scaling operational systems.
• Creative, problem‑solving mindset; disciplined focus on scalable processes; passion for education.
• Experience in top‑tier consulting firms is highly desired.

Pay

The salary range for this position is between $75,000 and $150,000. Title and compensation will be determined after assessment of experience, skills, and competencies. New hires can expect to be brought into the organization at a salary at or near the start of the range, depending on relevant experience and internal equity. Compensation is based on Zeta’s salary scales, and the role is eligible for an annual discretionary, merit‑based performance bonus.

Benefits

• Comprehensive and affordable medical, dental, and vision plans.
• Flexible spending accounts for eligible medical purchases and commuter expenses.
• 403(b) retirement plan with Zeta matching contributions toward your savings.
• Monthly stipend for wellness and lifestyle expenses (gym memberships, salon appointments, concerts, etc.).
• Four live therapy sessions per month through Talkspace and a free Headspace subscription.
• MacBook Air and specified monthly reimbursement for mobile phone use.
• Fully stocked teacher workrooms with favorite snacks and a Nespresso machine.
• Zeta swag, team outings, and NYC’s finest sweet treats.
• Books for professional development.
• Clear pathway to professional growth, consistent feedback and support from managers and teammates.
• Community Circle practice to build and strengthen the sense of team.
• Interactive Mindfulness and DEIJ programming.

Schedule

Hybrid work schedule: in‑person at the Network office on Tuesdays and Thursdays, with optional remote work on Mondays, Wednesdays, and Fridays, contingent on team scope of work.