Manager, Asset Management

About the role

Harris County Universal Services is transforming the way the County does business and seeks a Manager, Enterprise Technology Asset Management to join our team. The position is located at 406 Caroline, Houston, TX 77002.

Responsibilities

• Manage the day-to-day operations of the Enterprise Technology Asset Management team, including staffing, workload management, performance expectations, and operational priorities.
• Assist leadership in developing and maintaining asset management strategies, policies, procedures, standards, and best practices for County technology assets.
• Establish and maintain standardized asset lifecycle processes for hardware and software assets.
• Manage lifecycle activities for hardware assets, including laptops, desktops, monitors, peripherals, mobile devices, and other approved technology assets.
• Oversee asset intake, receiving, tagging, inventory validation, storage, staging, deployment tracking, assignment, transfer, recovery, refresh, and retirement tracking.
• Maintain warehouse and storage inventory to ensure accuracy, safety, efficiency, and appropriate chain-of-custody controls.
• Ensure accurate and timely reporting of hardware assets, including deployed, stored, pending deployment, recovered, retired, and exception status.
• Coordinate periodic inventory audits, reconciliation activities, data validation, and corrective action plans.
• Monitor aging hardware, warranty status, refresh eligibility, lifecycle replacement needs, and device standards.
• Support annual and multi-year hardware refresh planning, budget inputs, and prioritization.
• Coordinate with approved operational or vendor teams responsible for physical disposal or salvage while ensuring asset records are reconciled and complete.
• Manage software asset management responsibilities, including license entitlement tracking, assignment tracking, utilization monitoring, renewal support, compliance, and optimization.
• Support software license reclamation, license reassignment, duplicate license reduction, and improved license utilization.
• Supervise responses to software vendor license compliance audits, license validation requests, and internal compliance reviews.
• Partner with procurement, finance, cybersecurity, architecture, departments, and vendors to support software standards, renewal planning, and compliance expectations.
• Support the development and maintenance of an approved software catalog and license management model.
• Produce recurring software and license reports showing utilization, compliance risks, renewal exposure, optimization opportunities, and corrective actions.
• Ensure accurate, complete, and timely reporting of asset and license data across asset management systems, procurement records, inventory repositories, and operational reports.
• Address data completeness and quality concerns through reconciliation, process controls, and corrective actions.
• Provide data analysis on asset value, asset status, lifecycle position, risk, utilization, and compliance.
• Develop and maintain dashboards, metrics, and recurring reports for inventory accuracy, deployment cycle time, recovery rate, refresh progress, license utilization, and audit readiness.
• Evaluate, support, maintain, and improve asset management-related tools and services in coordination with approved technology implementation efforts.
• Ensure asset management tools align with organizational data sources and support reliable reporting.
• Support audit readiness by maintaining required documentation, evidence, logs, reports, and process records.
• Identify, document, and report breaches of asset management policy and track corrective actions to closure.
• Develop and report on remediation efforts related to asset risks, compliance gaps, inventory exceptions, and optimization opportunities.
• Partner with leadership, departments, procurement, finance, cybersecurity, architecture, Help Desk, Desktop Support, and vendors to support asset lifecycle control and accountability.
• Ensure asset management processes align with County policies, procurement requirements, cybersecurity standards, and operational needs.
• Perform additional duties as assigned by the department.
• Support emergency, disaster, or urgent operational activities as required by Harris County and Universal Services.

Requirements

• Education/Experience: Bachelor’s degree in Business Administration, Finance, Information Technology, Engineering, Supply Chain, or a related field; OR High School Diploma/GED with four years of related experience; OR Associate’s degree in Business Administration, Finance, Information Technology, Engineering, Supply Chain, or a related field with two years of related experience; OR Master’s degree in a directly related field may substitute for the required experience.
• Applicants for this position will be subject to a criminal background check that includes being fingerprinted.
• This position is subject to a criminal history check.
• Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years.
• Open arrest for any criminal offense (Felony or Misdemeanor).
• Family Violence conviction.

Preferences

• Experience managing Hardware Asset Management and Software Asset Management functions in a large enterprise or public sector environment.
• Experience with software licensing, Microsoft licensing, SaaS subscriptions, license optimization, and vendor compliance audits.
• Experience with ITAM/ITSM platforms such as Ivanti, ServiceNow, QuickBase, Snipe-IT, or similar tools.
• Experience supporting technology procurement, inventory control, audit readiness, asset reporting, and lifecycle refresh planning.
• Supervisory or team lead experience preferred.

Preferred Certifications

• ITIL Foundation
• Certified IT Asset Manager
• Certified Hardware Asset Management Professional
• Certified Software Asset Manager
• Microsoft licensing or Software Asset Management certification