Manager, Application Engineering

About the Role

The Manager of Application Engineering leads a team of Application Engineers and Technical Support professionals responsible for delivering world-class technical support, application expertise, and customer solutions across the product portfolio. This role serves as the bridge between customers, Sales, Product Management, Engineering, and Operations to ensure exceptional customer experience while driving continuous improvement in technical support processes and capabilities. The role combines people leadership, customer advocacy, technical expertise, and operational excellence.

Responsibilities

• Team Leadership & Development
  • Lead, coach, and develop a team of Application Engineers and Technical Support professionals.
  • Establish team priorities, workload management, and performance expectations.
  • Mentor and develop the team’s technical depth, customer-facing capability, and future leadership potential.
  • Foster a culture of continuous improvement, growth, and accountability to customers and peers.
  • Identify skill gaps and implement development plans for the team.
  • Implement industry best practices for application engineering and technical support operations.
• Commercial Support & Escalation Management
  • Collaborate with Sales, Marketing, Product Management, Engineering, Quality, and Operations to solve customer challenges and support business growth.
  • Support sales in understanding and offering solutions for customer needs. Drive the team’s active participation in the sales process.
  • Ensure timely, accurate, and high-quality responses to customer technical inquiries and support requests.
  • Maintain strong on-time delivery and service-level performance for technical case resolution.
  • Ensure complex technical escalations are handled effectively.
  • Maintain ongoing business processes, including monitoring and managing case backlog, response times, and customer satisfaction metrics.
  • Drive root cause analysis and corrective actions for recurring customer issues.
• Technical Leadership
  • Build strong familiarity with our products and applications to ensure the team maintains technical authority for customer applications, product capabilities, and system-level solutions as well as industry regulations and standards.
  • Partner closely with Engineering and Product Management to communicate customer needs, market trends, and product improvement opportunities.
  • Serve as an internal consultant across functions for technical and application-related matters.
  • Provide customer-driven insights that inform product roadmap and innovation efforts.

Requirements

• Bachelor’s degree in engineering, Physics, Computer Science, or a related technical discipline.
• 7+ years of experience in Applications Engineering, Technical Support, Product Engineering, Systems Engineering, or related technical functions.
• 3+ years of people leadership experience.
• Strong problem-solving and analytical skills.
• Excellent communication and customer-facing presentation abilities.
• Experience leading technical teams in manufacturing, instrumentation, industrial technology, or related environment.
• Must live within reasonable commuting distance from our Boxborough, MA office. Role is hybrid, requiring 50% of time in-office.
• Ability to travel up to 20%.

Preferred Qualifications

• Experience supporting global customers and cross-functional organizations.
• Experience directly supporting sales & marketing efforts.
• Knowledge of process instrumentation, sensors, controls, automation, or industrial technologies.
• Experience working with CRM, case management, and knowledge management systems.
• Demonstrated success leading technical support transformation or continuous improvement initiatives.

About the Company

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most.

Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Ralliant Corporation. Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges. Gems Sensors product offerings include liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers high-quality sensing instruments for humidity, current, vacuum, energy, and pressure measurements. At the heart of our combined company's mission lies a shared dedication to deliver high-quality sensing solutions, backed by reliable customer support on a global scale.

Pay

The salary range for this position is $100,870–$187,110.

Benefits

This position is eligible for a bonus as part of the total compensation package.