Manager, Analytics, Customer Experience

We need to output HTML fragment with sections: About the team, About the role, You're Excited About This Opportunity Because You Will..., We're Excited About You Because You Have..., Compensation (pay range), Benefits, maybe other sections like "About DoorDash", "Our Commitment to Diversity and Inclusion" etc. However we must follow rules: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include based on content. The posting includes: - About The Team (substantive) - About The Role (substantive) - You're Excited About This Opportunity Because You Will… (list of bullet points) - We're Excited About You Because You Have… (list of bullet points) - Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only (legal boilerplate) – remove. - Covey Compensation (pay range) – includes base salary range and equity grants. So we can have a Pay section. - DoorDash cares about you and your overall well-being... benefits description – Benefits section. - To learn more about our benefits, visit our careers page here. (maybe part of benefits) - See Below For Paid Time Off Details – includes PTO details – could be part of Benefits. - About DoorDash (company description) – could be a section but not required; maybe we can include as "About DoorDash" but not in the list of prescribed headings. The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. We can include other headings if they have substantive content. However "Prefer a few substantive sections over many thin ones." So we may combine some. We need to preserve all substantive information. So we need to include the team description, role description, the "You will..." bullets, the "You have..." bullets, pay range, benefits description (including 401k, parental leave, wellness, commuter, PTO, medical/dental/vision, holidays, disability, life insurance, family-forming assistance, mental health program, etc.), PTO details, About DoorDash mission, Diversity and Inclusion statement, maybe also the non-discrimination statement and Fair Chance Ordinance. Those are substantive but could be considered EEO/legal boilerplate? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The diversity and inclusion statement might be considered EEO/equal-opportunity boilerplate. However it's part of the posting's substantive content about company values. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. Likely they want to remove those sections. The diversity statement may be considered EEO. Safer to remove it. Also the non-discrimination statement is EEO. Remove. The Fair Chance Ordinance is also legal. Remove. The Covey notice about NYC is legal; remove. The recruitment scam warning is also legal; remove. Thus we keep: About The Team, About The Role, You're Excited About This Opportunity Because You Will..., We're Excited About You Because You Have..., Pay (compensation range), Benefits (including 401k, parental leave, wellness, commuter, PTO, medical/dental/vision, holidays, disability, life insurance, family-forming assistance, mental health program, PTO details), About DoorDash (mission description). Possibly also "About DoorDash" as a section. We need to format lists as

  • . For prose, use

    . We must not repeat job title as heading. No job title given explicitly, but we can ignore. We must not include duplicate lines. We need to ensure we preserve all substantive information from the kept sections. Let's extract content. **About The Team**: "The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers — spanning both teammate-assisted and AI-driven support — obsessing over the user journey to ensure every interaction is seamless and reliable. As the analytics team, our mission is to make every support interaction measurably better: we define what a great resolution looks like, quantify where we fall short, and turn that into a roadmap for product, operations, and AI/ML partners. We are looking for a Manager to lead and grow the analytics team behind our core support experience." **About The Role**: "As a Manager on the Customer Experience Analytics team, you'll set the analytical vision for how DoorDash measures and improves customer resolutions across our global network of support teammates and their interactions with our customers. You'll lead and grow a team of data scientists working at the intersection of customer experience quality and operational cost — uncovering opportunities to drive perfect interactions and informing improvements to teammate tooling that leverages AI-driven resolutions. You'll establish a clear measurement framework for resolution quality, own insights to drive strategy and roadmap, and align partners across CX, Product, Engineering, Operations, and AI/ML. This is a high-visibility leadership role: success means better outcomes for customers, a more effective support organization, and a team of data scientists who are growing in their craft." **You're Excited About This Opportunity Because You Will…** (list): - Lead, grow, and develop a team of data scientists — providing mentorship, feedback, and clear career development pathways. - Set the analytical vision for the core support experience, defining what a great customer resolution looks like and building the metrics to measure it. - Uncover opportunities to drive perfect interactions, translating patterns in contact and resolution data into a prioritized roadmap for product and operations partners. - Inform improvements to teammate tooling and workflows, and quantify the tradeoff between customer experience quality and operations cost. - Partner with AI/ML teams to design evaluation frameworks that measure and improve support quality. - Drive measurement strategy for the area under scope, setting best practices around experiment design, statistical analysis, and success metrics. - Interface frequently with senior leadership across CX, Product, Engineering, and Operations to showcase your team's work and shape strategy with data. **We're Excited About You Because You Have…** (list): - You have a degree in Math, Physics, Statistics, Economics, Computer Science, or a similar domain - You have 6+ years of experience in analytics, data science, or a related quantitative field, including experience leading complex, ambiguous work from problem framing through recommendation. - You have experience managing and developing data scientists or analysts and know how to set a high bar on quality, ownership, and impact. - You have strong analytical fundamentals, including experimentation, predictive modeling, metric design, and translating data into actionable business decisions. - You are an excellent cross-functional partner and communicator who can influence stakeholders and tailor your message from working teams to senior leadership. - You are highly effective at prioritization and know how to focus your team on the highest-impact work in a fast-moving environment. - Comfort balancing quality and efficiency, ideally in a customer support, operations, marketplace, or service-delivery context. - Nice to have: experience measuring AI, LLM, or automation-driven products in a production setting. **Pay** (Compensation): "The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants." Then later: "The national base pay range for this position within the United States, including Illinois and Colorado. $184,300—$271,000 USD" We need to preserve that. **Benefits**: "DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here." Then PTO details: "See Below For Paid Time Off Details For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)." We should include that as part of Benefits. **About DoorDash**: "At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more." We can include that as a section. Now we need to output HTML fragment with

    headings for each section we include. Potential sections: - About the Team - About the Role - What You'll Do (or "You're Excited About This Opportunity Because You Will…") - What We're Looking For (or "We're Excited About You Because You Have…") - Pay - Benefits - About DoorDash We need to ensure we don't create sections with filler. All have content. We must use

    • for any list of duties/requirements/benefits. For the "You will..." and "You have..." lists, we should use
      • . For benefits list also
        • . For Pay maybe just prose. We must not include any extra markup like or . Just the fragment. We need to be careful to not include duplicated lines. Ensure we don't repeat the same sentences. Let's craft. First section:

          About the Team

          then

          with the team description. Second:

          About the Role