Manager - AI Engagement & Adoption - New York City (Hybrid)

This role is responsible for driving firmwide adoption and engagement of AI tools by turning AI strategy into scalable programs, training, communications, and change-management initiatives that help attorneys effectively integrate AI into their daily work.

About the role

The position serves as the operational lead for AI enablement, building user communities, measuring adoption, promoting responsible use, and partnering across legal, compliance, product, and AI teams to maximize impact.

Responsibilities

• Operationalize the strategy: Take the engagement and adoption strategy set by the Director of AI Integration & Enablement and translate it into concrete programs, schedules, owners, and measurable milestones across practice groups and offices.
• Communities & networks: Build and run core communities and networks—practice-group champions, user groups, and forums that share use cases, prompts, and best practices and sustain momentum between launches.
• Adoption programming: Operationalize adoption programming—training curricula, an ‘AI academy’-style program, demos, office hours, onboarding workflows, and supporting materials calibrated to different practices and skill levels—taking over standard sessions from the Applied AI Counsel, who retains advanced and bespoke training.
• Claude enablement: Serve as the day-to-day enablement resource for the firm’s enterprise Microsoft CoPilot and Anthropic Claude deployment—onboarding attorneys, curating prompt and project libraries, and translating new Claude capabilities (projects, connectors, agentic workflows) into practical attorney guidance.
• Future-of-work change management: Lead change-management work to help attorneys adopt new habits and ways of working as part of the firm’s future of work.
• Engagement campaigns: Drive engagement across practice groups by collecting and highlighting lawyer testimonials, effective use cases, and high-value moments at key matter milestones.
• Communications: Own internal communications for the AI Office—launch messaging, release notes, newsletters, and leadership updates—that build momentum and set realistic expectations.
• Metrics & feedback loop: Define and track adoption and engagement metrics; gather user feedback systematically and route it back to the applied-AI and product teams to guide iteration.
• Responsible-use enablement: Partner with the Office of the General Counsel and Compliance so training and guidance embed governance and responsible-use requirements—adoption and compliance move together.
• Cross-role interplay: Coordinate continuously with the applied-AI and product teams so engagement work is sequenced with what is being built, approved, and deployed.

Requirements

• Outstanding communication, facilitation, and presentation skills; ability to make technical tools approachable for attorneys.
• Change-management expertise and the ability to influence behavior and build sustained habits.
• Program-operations discipline—turns strategy into running programs with owners, timelines, and metrics.
• Data-driven approach to measuring and improving adoption.
• Strong relationship-building and credibility to engage senior attorneys; energy for community-building and storytelling.
• Collaborative orientation across the applied-AI and product teams.
• J.D. from an accredited law school required.
• Actual legal practice experience (not solely legal-adjacent roles) is required for credibility with attorneys.
• Demonstrated hands-on experience with Anthropic Claude products—Claude for Enterprise, Claude projects and connectors, and/or Claude Code / agentic workflows—including designing prompts, projects, or workflows for professional users.
• 5+ years in change management, learning & development, legal-technology training, adoption/enablement, or a related field, ideally in a law firm or professional-services environment.
• Demonstrated success operationalizing adoption of new tools or ways of working at scale across a professional audience.
• Experience designing and delivering training and community programs to attorneys; familiarity with the broader legal AI tool landscape.

About Littler

Littler is the largest global employment and labor law practice in the world exclusively devoted to representing management. With more than 1,900 attorneys in over 100 offices worldwide, Littler serves as the single source solution provider to the global employer community. The firm has been litigating, mediating, and negotiating some of the most influential employment law cases and labor contracts on record for over 75 years. Littler’s commitment to labor and employment law helps clients navigate a complex business world with nuanced legal issues, building better solutions for their toughest challenges. With deep experience and resources that are local everywhere, Littler is fully focused on its clients. The firm fosters a culture that celebrates original thinking and leverages powerful proprietary technology to deliver bold, groundbreaking innovation that prepares employers for both current and future challenges.

Pay

The annual salary range for this position is $190,000 to $230,000, contingent on relevant experience and education, and includes eligibility for performance-based bonuses.

Benefits

We offer a generous benefits package to full-time and part-time employees working at least a 50% schedule. Benefits include:

• Comprehensive health, dental, and vision plans for you, your spouse/domestic partner, and children.
• A superior 401(k) plan.
• Ample time off programs, mental health programs, family building and caregiving support, and generous paid parental leave.
• Life insurance, disability insurance, a wellness program, flexible spending accounts, and an employee referral bonus program.

For more information about our benefits, visit: www.littler.com/benefits/state-details.