Manager, Agentic Commerce – Product Management

About the role

The Global Merchant and Network Services (GMNS) Product team powers billions of transactions annually through American Express’s global payments network, serving Issuing & Acquiring partners in over 170 markets. The team drives revenue by delivering differentiated value to merchants, partners, and customers through proprietary and third-party capabilities, enabling secure and seamless transactions.

The Agentic Commerce Solutions team defines and enables the future of Agentic Commerce across the Amex Global Network, focusing on AI-driven agents, digital wallets, and automated commerce experiences. This role will own product delivery within the Agentic Commerce portfolio, partnering across Technology and cross-functional teams to execute roadmap initiatives and evolve Agentic Commerce capabilities.

Responsibilities

• Own the execution and delivery of assigned Agentic Commerce product features (e.g., tokenization, identity, intent capture) with thorough collaboration and documentation.
• Use customer insights, market trends, and data to recommend product enhancements and prioritize investments.
• Translate product strategy into detailed requirements, user stories, functional specifications, and acceptance criteria.
• Drive cross-functional alignment across Risk, Strategy, GTM, Architecture, Operations, Legal, and Compliance to deliver scalable product solutions.
• Partner closely with Technology to prioritize work, remove delivery blockers, and ensure successful execution against milestones.
• Communicate product status, risks, dependencies, and recommendations to leadership and stakeholders.
• Define success metrics, monitor product performance, and identify opportunities for continuous improvement.
• Support governance activities and represent the product team in internal and external working groups as appropriate.

Qualifications

• 3-5 years of experience in product management within payments or digital commerce, with exposure to tokenization, authentication, or digital wallets.
• Foundational understanding of payments ecosystems, APIs, and/or digital commerce platforms.
• Experience translating business requirements into product or technical specifications.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to work collaboratively in a cross-functional, matrixed environment.
• Effective communication skills, with the ability to clearly document requirements and insights.
• Familiarity with Agile development methodologies and tools (e.g., Jira, Confluence).
• Interest in evolving industry standards and protocols (e.g., EMVCo, agentic commerce frameworks).
• Employment eligibility to work with American Express in the United States (visa sponsorship is not available for this position).

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values, and a commitment to backing our customers, communities, and colleagues. We operate with a strong risk mindset to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience comprehensive support for your well-being, opportunities for career growth, and a workplace where your voice and ideas matter.

Benefits

• Competitive base salaries and bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through the Healthy Minds program.
• Career development and training opportunities.