Manager, After Sales Finance

About the role

Serve as a subject matter expert in after-sales operations, warranty management, and operational performance best practices.
Lead the development and implementation of scalable business processes, governance frameworks, and operational tracking methodologies supporting service and warranty operations.
Partner closely with Service Operations, Supply Chain, Procurement, customer-facing teams, and leadership to drive operational excellence and business performance.
Identify operational challenges, perform root cause analysis, and lead problem-solving initiatives that improve service delivery, customer experience, and organizational effectiveness.
Lead cross-functional projects and strategic initiatives focused on process improvement, operational efficiency, scalability, and continuous improvement.
Develop operational and business performance metrics, reporting, and dashboards that provide visibility into warranty, service, supplier claim, and customer support activities.
Present business insights, operational recommendations, and performance updates to senior leadership and executive stakeholders.
Support forecasting, budgeting, operational analytics, and business planning activities related to after-sales operations.
Build strong partnerships with internal and external stakeholders to understand business needs and drive effective solutions.

Responsibilities

• Serve as a subject matter expert in after-sales operations, warranty management, and operational performance best practices.
• Lead the development and implementation of scalable business processes, governance frameworks, and operational tracking methodologies supporting service and warranty operations.
• Partner closely with Service Operations, Supply Chain, Procurement, customer-facing teams, and leadership to drive operational excellence and business performance.
• Identify operational challenges, perform root cause analysis, and lead problem-solving initiatives that improve service delivery, customer experience, and organizational effectiveness.
• Lead cross-functional projects and strategic initiatives focused on process improvement, operational efficiency, scalability, and continuous improvement.
• Develop operational and business performance metrics, reporting, and dashboards that provide visibility into warranty, service, supplier claim, and customer support activities.
• Present business insights, operational recommendations, and performance updates to senior leadership and executive stakeholders.
• Support forecasting, budgeting, operational analytics, and business planning activities related to after-sales operations.
• Build strong partnerships with internal and external stakeholders to understand business needs and drive effective solutions.

Requirements

• Bachelor’s degree in Business, Operations, Supply Chain, Engineering, Finance, or a related field.
• Minimum of 8 years of experience in service operations, warranty management, aftermarket operations, customer support operations, manufacturing operations, operational finance, or related business environments.
• Prior people leadership experience preferred.
• Demonstrated experience implementing scalable business processes, operational governance frameworks, and performance management systems.
• Proven project management experience leading complex cross-functional initiatives and driving organizational change.
• Strong operational problem-solving skills with the ability to analyze complex business issues and implement practical solutions.
• Experience supporting business planning, operational reporting, forecasting, or operational finance activities strongly preferred.
• Experience working directly with customers or customer-facing teams and understanding customer service operations.
• Demonstrated ability to communicate effectively with executive leadership and influence decision-making across multiple stakeholder groups.
• Strong business acumen, analytical capabilities, and cross-functional collaboration skills.
• Hybrid schedule (minimum 3 days per week in office) based in Wilmington, MA office.

Qualifications

• Up to 10% of travel may be required.
• Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

Skills

• Subject Matter Expertise in After-Sales Operations, Warranty Management, and Operational Performance Best Practices.
• Leadership in Developing and Implementing Scalable Business Processes, Governance Frameworks, and Operational Tracking Methodologies.
• Cross-Functional Collaboration with Service Operations, Supply Chain, Procurement, Customer-Facing Teams, and Leadership.
• Problem-Solving Initiatives for Operational Challenges and Improving Service Delivery, Customer Experience, and Organizational Effectiveness.
• Project Management for Cross-Functional Initiatives and Strategic Initiatives Focused on Process Improvement, Operational Efficiency, Scalability, and Continuous Improvement.
• Development of Operational and Business Performance Metrics, Reporting, and Dashboards.
• Presentation of Business Insights, Operational Recommendations, and Performance Updates to Senior Leadership and Executive Stakeholders.
• Supporting Forecasting, Budgeting, Operational Analytics, and Business Planning Activities Related to After-Sales Operations.
• Building Strong Partnerships with Internal and External Stakeholders to Understand Business Needs and Drive Effective Solutions.

Benefits

Up to 10% of travel may be required.

Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

Pay

The base range for this position in the posted location is $125,000.00 - $171,600.00.

Schedule

A hybrid schedule (minimum 3 days per week in office) based in Wilmington, MA office.