Manager, Administration & Strategy

Duties & Responsibilities

• Partner with division leadership to assess and align hiring and administrative strategy with operational goals.
• Oversee staffing plans, requisitions, and personnel actions in coordination with division leadership and the Workforce Management department.
• Maintain departmental roster/distribution lists, organizational charts, seniority/rating lists, and the Personnel Control Log (PCL).
• Monitor and manage the division’s administrative processes, including the pick process, substitute list, and personnel movements.
• Ensure compliance with Authority policies and collective bargaining agreements.
• Write, maintain, and monitor the compliance of departmental policies and procedures.
• Develop actionable reporting on staffing levels, absenteeism, overtime, payroll, leaves, and other critical trends.
• Design and implement division onboarding/offboarding programs and workforce initiatives.
• Partner with relevant departments to ensure a strong training curriculum for division staff. Track training, certifications, and job requirements across division roles.
• Collect and analyze personnel data to provide insights and recommendations for improving efficiency, reducing absenteeism, and enhancing engagement.
• Provide guidance and training to supervisors and staff on administrative procedures and tools.
• Build new processes and drive process improvements across the division’s administration to enhance efficiency.
• Lead special projects that advance administration, operational excellence, and strategic goals.
• Visit various MBTA facilities as needed.
• Uphold EEO/anti-discrimination standards and foster fair, consistent application of Authority policies.

Minimum Requirements & Qualifications

• Bachelor's degree from an accredited institution
• Five (5) years of experience related to administration
• One year (1) of progressively responsible experience in a supervisory and/or project leadership role
• Experience with HRIS and other administrative systems
• Proficient with Microsoft Office Suite
• Effective organizational, confidentiality, and interpersonal skills
• Demonstrate analytical skills
• Ability to provide internal and external customers with a courteous and professional experience
• Ability to supervise and work effectively with a diverse workforce
• Valid driver’s license without infractions in accordance with MBTA policy

Preferred Experience And Skills

• Experience working within a unionized environment
• Experience with Tableau or other data visualization tools