Manager, Accessibility Services
Team Leadership & Operations
Lead, mentor, and manage a team of Accessibility Experts and related specialists
Oversee end-to-end delivery of accessibility services including: Accessibility Audits, VPAT / ACR creation, Accessibility consulting engagements and customer and internal training programs
Build scalable, efficient delivery processes ensuring quality, consistency, and operational excellence
Establish and continually refine auditing practices, frameworks, and tools
Customer Experience & Vendor Ecosystem
Ensure a best-in-class customer experience across all professional services engagements
Manage and collaborate with external vendors, contractors, and ecosystem partners
Work closely with Customer Success, Support, and other customer-facing teams to align service delivery with customer needs
Cross-Functional Collaboration
Partner with R&D and Product to bring accessibility insights into product direction and innovation
Support Sales teams with technical expertise, scoping, and accessibility thought leadership
Collaborate with internal stakeholders to develop GTM strategies in existing and new territories
Accessibility Knowledge & Internal Enablement
Drive company-wide accessibility knowledge, standards, and practices
Design and deliver accessibility training for internal teams, especially Product and R&D
Promote an accessibility-first culture across accessiBe
Requirements
5+ years of managerial experience leading accessibility teams in either: An in-house accessibility department within an enterprise organization, or a professional accessibility service provider / agency
Strong knowledge of WCAG, Section 508, EAA, ARIA, and accessibility testing methodologies
Proven experience building accessibility processes, methodologies, and scalable service delivery systems
Experience collaborating extensively with Product, R&D, Sales, and customer-facing teams
Benefits
Salary Expectations: $120,000 - $140,000 base salary
Location: The position is eligible for remote work
Pay
$120,000 - $140,000 base salary
Schedule
The position is eligible for remote work