Manager Access Success

Responsibilities

• Own the execution of all current and future ACCESS programs across teams in assigned geography.
• Provide deep customer and market understanding, develop, and collaborate with Director and team to execute strategic initiatives, cultivate and maintain partnerships and innovate business models as related to Follett ACCESS program.
• Form a deep understanding of FHE's strategic goals to ensure platform/program strategy is aligned to achieve revenue and margin goals.
• Participate in the strategic planning process for the FHE business unit in collaboration with Director and VP.
• Create an effective work environment, setting a positive tone, establishing performance expectations, and driving accountability through motivation.
• Manage teams of reports that coordinate internal and external stakeholder feedback, define business requirements, own the consumer experience, and work cross-functionally with teams to execute operationally.
• Ensure the ACCESS Success team maintains subject matter expertise and adheres to best practices in the ed-tech space as well as in product management, operations, support, implementation, and strategic vision.
• Identify and enable opportunities for professional development on support, implementation, and operations teams to ensure team growth and succession planning.
• Ensure pricing and margin expectations are met.
• Formulate business cases, funding requests, budgets, and KPIs for platform/program portfolio.
• Track and monitor KPIs for the strategic portfolio to ensure program/platform effectiveness and performance.
• Manage capital and expense budgets.
• Ability to conceive and execute quantitative analysis and deliver data-driven insights.
• Lead cross-functional teams, internally and externally, through execution and own accountability for the final metrics, while ensuring stakeholders are engaged and informed.
• Facilitate communication across business groups and stakeholders throughout the course materials cycle.
• Proactively ensure ACCESS Success Account Leaders execute RACI.
• Ensure support teams develop and maintain repeatable, documented processes, ensuring a seamless experience for our customers, both technical and operational.
• Lead a team that engages with store team, campus partners, and course materials leadership to ensure timely, smooth delivery of inclusive and equitable access programs.
• Manage timelines and deadlines for program delivery by coordinating internally with implementation, engineering, reporting, and accounting teams.
• Serve as an escalation path for program inquiries & support for campuses that fall within a given geographic region.
• Prioritize and balance client and vendor initiatives as it aligns with the focus of the organization as a whole.

Requirements

• Bachelor's degree or equivalent.
• 5+ years of progressive experience in product management or business management within a technology, media, or education firm.
• Minimum of 3 years of supervisory experience in multiple-team management involving but not limited to team member growth plans, hiring, termination, and general oversight.
• Experience successfully navigating and driving change in complex organizations.
• Experience with partnerships involving product integrations.
• Demonstrated writing and verbal presentation skills enabling her/him to prepare and present information and recommendations to a diverse and often senior audience.
• Able to self-manage progress against milestones and deliverables with a high degree of accountability and personal urgency.
• Ability to shift from strategic thinking to tactical execution.
• Collaborative problem-solving and working style to drive change through influence.
• Proven success in program operationalization to execution.
• Proven success in program sales growth.
• Proven success in building strategic partnerships with internal and external parties.
• Well-versed in academic program technical workings such as LMS and SIS Content Provisioning.