Manager 3, Software Engineering (AI Powered Tax)

Responsibilities

• Lead, coach, and grow a high-performing team of software engineers building customer-facing TurboTax experiences and/or the AI/platform capabilities that power them
• Drive end-to-end ownership of major TurboTax surfaces (web, mobile, services, AI agents) with simple, elegant, durable, scalable architecture
• Partner with Product, Design, Data Science, AI/ML, and Tax Content to deliver measurable improvements in conversion, completion, customer benefit, and NPS
• Bring thought leadership in AI/GenAI, agentic systems, and personalization to disrupt how consumers do their taxes
• Drive operational and engineering excellence — uptime during tax season peak load, quality, speed-to-market, developer productivity, and data-driven decision making
• Define and uphold engineering standards across the Consumer Group — code quality, CI/CD, observability, SRE practices, and incident response
• Coach and mentor engineers on modern architecture, AI-assisted development, and career growth; build a strong inclusive team culture
• Plan and run agile delivery — quarterly OKRs, sprint planning, backlog grooming, and clear stakeholder communication
• Operate effectively during the high-intensity US tax season (Jan–Apr), with strong incident and release management discipline

Qualifications

• BS/MS in Computer Science or equivalent work experience
• 8+ years of software development experience, including 2+ years managing software engineering teams
• Experience building consumer-scale SaaS or mobile applications (consumer fintech, tax, or e-commerce a strong plus)
• 3+ years of cloud experience building and operating services on AWS; experience with Lambda, container orchestration, and serverless is a plus
• Strong full-stack background: Java microservices, Spring Boot, Python, React/React Native, GraphQL/REST APIs
• Working knowledge of AI/ML and GenAI — LLMs, RAG, agents, evals — and how to apply them to customer experiences responsibly
• Strong understanding of SOA, distributed systems, and event-driven architectures
• Experience working with Product Management, Design, and Data Science partners to ship customer-facing features
• Knowledge of agile methodologies (Scrum/Kanban), CI/CD pipelines, observability, and SRE practices
• Track record of building diverse, inclusive teams and developing engineers' careers
• Excellent communication skills — able to translate complex technical decisions for both technical and non-technical audiences

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.