Management, Technology & Cost Management

Key Accountabilities

• Cost Allocation and Chargeback Management
• Support the annual budgeting and forecasting processes for technology services.
• Monitor technology expenditure against budgets, identifying variances and recommending corrective actions.
• Ensure compliance with financial policies, standards, and regulations.
• Vendor Metrics and Performance Monitoring
• Define and track key performance indicators (KPIs) and service level agreements (SLAs) for all technology vendors.
• Conduct regular performance reviews and scorecards to assess vendor delivery against contractual obligations.
• Identify trends, risks, and opportunities for improvement through data-driven analysis.
• Partner with vendors to drive continuous improvement and innovation in service delivery.
• Data Analysis and Reporting
• Provide detailed cost reports and dashboards to stakeholders, offering insights into spending patterns.
• Analyse cost data to identify trends, inefficiencies, or opportunities for optimisation.
• Prepare financial summaries for leadership, including chargeback reports and recommendations.

Critical Interfaces (WHO DO You work With)

• Interfacing Role (Who you work with): Finance Teams, IT Service Teams, Business Unit Leaders, Procurement Teams, Vendors and Service Providers, Auditors
• Nature of Interface (What you work on): Align technology costs with financial reporting standards and organizational budgets, Understand service delivery costs and ensure accurate chargeback calculations, Explain cost allocations, resolve disputes, and identify cost-saving opportunities, Coordinate on vendor contracts and technology purchasing decisions, Manage invoices, track costs, and negotiate contracts, Support internal and external audits with accurate and comprehensive cost data

Experience and Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, Information Technology, or a related field (or equivalent experience).
• Extensive experience in financial management, cost accounting, or chargeback processes, preferably within a technology or IT services environment.
• Demonstrated expertise in managing cost allocation and chargeback models in complex organizational settings.
• Familiarity with Technology financial management frameworks such as Technology Business Management (TBM).
• Strong knowledge of budgeting, forecasting, and financial reporting processes.
• Experience working with financial tools and enterprise systems, such as SAP, Oracle, or other ERP platforms.
• Proficiency in data analysis and reporting tools (e.g., Excel, Power BI) to create financial dashboards and insights.
• Understanding of IT service management frameworks, such as ITIL, and their financial implications.
• Proven ability to collaborate with cross-functional teams, including IT, finance, and business units.

SKILLS And Competencies

• Line management responsibility, providing clear direction, coaching, performance development, and support to colleagues in line with organizational policies and values.
• Ability to translate financial and operational goals into actionable cost allocation and optimization strategies, ensuring alignment with organizational priorities.
• Capable of guiding cross-functional teams and influencing stakeholders across IT, finance, and business units.
• Deep understanding of cost allocation principles, budgeting processes, chargeback methodologies, and financial governance.
• Adept at interpreting financial data, identifying trends, and providing actionable insights to drive cost optimization and efficiency.
• High capability to explain complex financial concepts clearly, resolve disputes, and build consensus among diverse stakeholders.
• Technical proficiency, including expertise in SAP, Hyperion and other financial systems, along with use in data analysis tools (e.g., Excel, Access, Power BI, )
• Detail-oriented and compliance-focused, ensuring all financial processes meet regulatory requirements and support audit readiness.
• Results-oriented approach, focused on continuous improvement, automating processes, and delivering measurable impact on cost management and financial transparency.