Management Drug Therapy Coordinator - Full-Time - Day

Responsibilities

• Supports the specialty drug therapy management program by coordinating referrals, assisting with patient scheduling, completing pre-visit chart reviews, facilitating medication access and affordability, and performing administrative and clinical support tasks.
• Ensures seamless patient access to the Wellspan Management of Drug Therapy (MDT) clinic services and specialty medications, enhancing workflow efficiency and patient experience.
• Schedules, confirms, and manages new patient appointments.
• Tracks active patient panels to ensure follow-up visits are scheduled on time and aligned with care plans.
• Affords patients and providers with access to specialty medications through benefit verification, prior authorization, appeals, and patient assistance programs.
• Maintains up-to-date manufacturer copay or assistance card resources.
• Reviews and triages incoming medication refill requests based on established policies.
• Collaborates with providers, nurses, and other care team members in the specialty practice or pharmacy to coordinate care.
• Maintains adherence and persistence for patients receiving specialty medications; escalating to pharmacist when gaps are identified.
• Answers incoming calls and MyChart messages, responds to inquiries, and routes to the appropriate staff.
• Supports administrative tasks such as scanning, faxing, and filing.

Qualifications

• Minimum Education: High School Diploma or GED
• Work Experience: No experience required
• Experience: Interacting with customers, preferred experience in a pharmacy setting, preferred experience with Epic’s Willow Ambulatory Dispensing System.
• Licenses: Certified Pharmacy Technician upon hire, preferred.