Management Assistant II - Data and Analytics Office of Homeless Solutions

About the role

The City of Phoenix Office of Homeless Solutions (OHS) is seeking a creative, data-driven, solutions-oriented professional to support the Office with performance management, analysis, data visualization, and evaluation. The OHS Management Assistant II (MAII) is responsible for conducting independent research studies and making recommendations on complex administrative projects. This includes analyzing homelessness program data to create outcome-focused solutions and improve performance.

Responsibilities

• Data model development to assess the impact of programs and services.
• Research of national, regional, and local trends using evidence-based practices and data driven outcome measures as they apply to homelessness.
• Work in multiple databases including Homeless Management Information System (HMIS), HUD's Integrated Disbursement Information System (IDIS) and HUD Sage HMIS reporting repository.
• Develop and maintain data dictionaries, metric definitions, and documentation for both internal teams and public transparency.
• Develop dashboards, reports and data visualizations for internal and external stakeholders and to support decision-making.
• Use data analysis tools (e.g., Excel, SQL) and data visualization software (e.g., Tableau, Power BI).
• Prepare reports for diverse audiences including program managers and policy makers.
• Attention to detail to ensure accuracy in data entry, reporting, and compliance with regulations.
• Develop and monitor Key Performance Indicators related to the City of Phoenix Strategic Plan to Address Homelessness.
• Manage projects with external partners, coordinate multi-agency data workflows, timelines, and deliverables.

Salary

SALARY
Pay Range: $71,240.00 - $116,022.40 annually.
Hiring Range: $71,240.00 - $105,248.00 annually.

Benefits

A comprehensive benefits package is offered which includes:
- Traditional pension with employer and employee contributions, click here for more details: Pension Information
- 401(a) and 457 plans with employer contributions
- Choice of generous medical HMO, PPO, or HSA/HDHP plans
- Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
- Wellness incentive of up to $720 annually
- Dental, vision, and life insurance options
- Employer paid long-term disability
- Free Bus/light rail pass
- Tuition reimbursement program up to $6,500 per year
- Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
- Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
- Federal Student Loan Forgiveness offered through Savi

Qualifications

• Three years of professional-level experience in research, finance or public administration.
• Master's degree in business or public administration, or a related field.
• Experience working with homeless services organizations directly or indirectly.
• Experience working with geospatial analysis or mapping tools (e.g., ArcGIS, QGIS) to support visualizations related to homelessness, trends, and resource distribution.
• Experience with Homeless Management Information System (HMIS) administration or comparable database.
• Experience creating public-friendly narrative summaries of data findings, translate complex homelessness metrics into accessible, actionable insights for community members, media, and policymakers.
• Experience designing and implementing data quality assurance processes such as validation rules, error checking, data audits, and standardized data-entry protocols across multiple service providers.